March 20, 2018

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Sirenum Gets a Makeover

We here at Sirenum are very proud of the fact that we crank out product improvements with regularity, ensuring the latest and greatest is available for all our clients. It’s a tough job for our development team but here we are, with more than 80 releases of the product having gone live since 2015.

But one thing we had shied away from for much of that time was our user interface. As you may know, Salesforce has been heralding a new user interface called Lightning for many years, and we were waiting for it to be fully (or at least close to fully) baked. As a Salesforce ISV, we task our development and product teams with leveraging the best bits of Salesforce while building out our functionality to provide the best features and user experience for dynamic workforce management. So when Salesforce finally let the reins off Lightning, we were thrilled with the opportunity to modernise our look and feel.

Over the past few months, we’ve been working towards finalising that new look–it won’t be completely finished until Salesforce finishes some parts of the new Lightning experience–and we’re very excited to share the results of that work. You may have actually already noticed this new look by the time you read this, as we’ve updated all our screen shots. We are confident this new UI is easier to use and easier on the eyes. Below are some highlights–each image is a screen shot of a different Sirenum module and you can click the image to read more about that module:


Financial

March 12, 2018

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Sirenum Client GWR Named Rail Business of the Year at Rail Business Awards

UK Division of World’s Number One Surface Transportation Group, a Longtime Sirenum Client, Garners Big Award

London, UK–Sirenum client Great Western Railway (GWR), a division of The First Group, won awards for Rail Business of the Year, Rolling Stock Excellence and Safety & Security Excellence at the Rail Business Awards held in London on 22 February 2018.

GWR Rail Business of the Year 2018

Rail Business Awards: GWR was named Rail Business of the Year 2018

The Rail Business Awards are designed to “recognise business, customer service and technical excellence, as well as individual achievements, providing a valuable opportunity to pay tribute to all the hard work that goes on across the UK rail sector, day in, day out.”

Last year, GWR was named a finalist for Technology Innovation, recognising the implementation of Sirenum to manage rosters with integrated fatigue management.

This year GWR was named Rail Business of the Year for having shown an ‘incredible versatility and resilience through a very difficult period’, despite the disruption caused by electrification and upgrading works. GWR has also won the Rolling Stock Excellence and Safety & Security Excellence categories.

“We’re very proud of our partnership with GWR, starting with Ajmal Akram from Old Oak Common believing in us back in 2014, and now continuing all the way up to First Group headquarters,” said Sirenum Founder and CEO Benjamin Rubin, who developed Sirenum after nearly a decade in the transportation staffing industry. “We have learned so much from Ajmal and the rest of the team at GWR and First Group over the past three-plus years, and our whole client base benefits from the advancements in our product that are the fruits of our longtime relationship.”

Core to the solution at GWR, Sirenum Compliance helps organisations looking to ensure a robust health and safety programme while streamlining operations, especially in highly regulated industries like transportation.

Sirenum is proud to service The First Group with Workforce Management across its organisation, including GWR and First Bus.

To learn more about Sirenum’s solutions for the transport industry, visit sirenum.com/transport.

October 24, 2017

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World's best boss

How To Grow Your Temp Staffing Business

The Challenge

When you work in the temporary staffing industry, you know how challenging it can be keeping your clients and workers engaged and satisfied. Many times a month your clients call demanding a certain amount of people for an event. And more often than not, the event starts tomorrow or even tonight! Of course, promptness is an asset you want your temp staffing business to be known for. So even though it’s a ridiculous request, you jump at the opportunity.

It can seem easy to manage 20, 30 or even 50 workers. Your managers know their teams and you think they can rely on their memory to know their availability, experience, certificates and payment terms. You ultimately rely on the candidates to have their legal documents up to date. You seem to connect with your managers and your staff. Your clients send you compliments. You seem to be ready to expand your business.

temp staffing business boss

You Start Hiring

When you want to grow your temp staffing business, you expect more opportunities to come from existing and new clients. You want to have a bigger workforce to be able to provide a larger amount of people to that client’s big gig. You want to sell and fill more hours. You want to satisfy your clients so that they will recommend you to others, and slowly but surely you want to keep bringing more and more people to your business and become an industry leader. Everything looks clear in your mind because you’ve been doing so well so far. What could go wrong?

Eve-ry-thing Goes Wrong

You’ve put a lot of effort into bringing your business to the next level. You’ve reinvested, hired more managers, you’ve interviewed more candidates and you have, perhaps, moved to bigger and fancier premises. Your good intentions are undeniable and everyone should see it. But one day, one of your clients calls complaining about the lateness of some of your workers, or tells you that they didn’t even show up! That hard knock repeats week after week and eventually some of your clients stop calling you at all. Many of your managers can’t put up with such long hours and busy work and decide to quit. Some of your candidates quit as well, as they don’t feel engaged at all. You don’t understand why is this happening. Why are the same well proven methods and processes you had as a smaller business no longer sufficient?

temp staffing business challenge

Suddenly You Understand

You do some research, receive good mentoring, you talk to people. Finally you figure out that a larger and more complex workforce require a higher amount of technology to keep track of important things. Their availability, skills, permits, legal documentation, payment terms and more, everything should be unified. You understand that your managers are just human and can only retain a certain amount of information in their memories. They can’t have everyones’ data in their minds AND keep your operations smooth. You understand that your managed teams should be interchangeable between your managers if some of them is sick or need to go on holiday. Quick, immediate, without hours of training. You acknowledge that your clients are looking for the best service. If you don’t provide it, they can go to any of your competitors, which are not just a few in such a crowded industry.

Rebounding

As you know, every cloud has a silver lining. One day you decide to not only grow, but grow stronger by leveraging technology to empower your staff. You start using a cloud-based workforce management solution that allows your managers to work from any device or location, allowing them to work from home when convenient. You keep all the important data up-to-date and available to everyone. You have staff requests at your fingertips and directly implemented into the roster. You leverage GPS technology to know when someone can’t make it in time before they even know, so you can solve the problem. Your roster software suggests the best candidates for a specific job so you don’t need to think who’s the best fit. The system knows who are the best depending on the gig.

Everyone in your company benefits from a mobile app that allows your workers to communicate with your managers to request time off. They can view their incoming shifts and payments. They even receive notificatons with enough time to leave their house for work in time, getting directions to the venue. They use the app to swap shifts with relevant team members, and their managers can approve. Workers would only need their phone to clock in and out and get the client signature–no paper required! These and many other modern functionalities engage them with your business.

Finally, That Day Comes

Cautiously, your instinct and your easily accessible reports tell you how your operations are starting to run so much more smoothly. You start to see how your managers are happier, and they actually like to work for you. They have more free time during the day, so they have started to focus on higher value tasks they were unable to tackle before. One day your temp staffing business receives a call from a big client. They want 50 extra people for tonight’s event. And after what happens next, you don’t suffer anymore: one of your managers inputs the request in the system, all the relevant candidates receive an immediate invitation via app to work tonight, and the 50 fastest fingers click and get the job. Your stare wide-eyed at how your client is still on the line when you can give confirmation. And that night you go to bed knowing that everything will be just fine.

temp staffing business software

As you can see, growing your temp staffing business can be easier when you decide to leverage technology to engage your staff and make your operations smooth. There are a number of KPIs and processes a modern agency should be tracking before making a decision. Check out our Staffing Software ROI calculator today and don’t hesitate to reach out to learn more.

October 18, 2017

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Why Collecting Workforce Availability is Crucial–And How Best To Do It

There’s little doubt that scheduling your dynamic workers causes your teams distress. A big reason for that is getting availability from your workforce. No matter the industry or size of your business, someone needs to put together a schedule, and without accurate availability, that pain is definitely bigger.

puzzled manager

Do You Know Your Team’s Availability?

How often do you review your schedule? And how often do you get your team’s availability? I bet those two are not aligned. When they’re not aligned, you can build rosters that are completely out of whack. And that leads to uncovered shifts, lower productivity, higher turnover, and less satisfied clients.

Takeaway: Minimising availability concerns will significantly improve your bottom line.

Lumbergh TPS Report

How to Collect Workforce Availability–Hint: Not by Paper!

There are two kinds of availability businesses primarily need to be concerned about–general and ad hoc. Traditionally, general availability was collected at the interview–usually on paper–and updated at best every six months, often via phone. Obviously, both of these scenarios are suboptimal, as your data is only available to whoever wrote it down and out-of-date quite quickly as well. Plus, demanding a paper reply to something can be pretty annoying–workers don’t want to be chased by Bill Lumbergh to complete their TPS reports!

On the other hand, ad hoc availability has historically been transmitted via word-of-mouth–“I have to go to the doctor tomorrow.” The cons of such a process are readily apparent–what happens if it’s a different site manager the next day, for example?! Of course, sometimes these updates are handled by paper as well and there’s no shortage of problems with that. If nothing else, the time required to update your scheduling and HR software based on the paper input is time that could be spent on higher value activities

Takeaway: Be wary of any technology that requires you to leverage paper for either of these! No more TPS reports!

A Better Way

But in today’s world, with applicant tracking systems standard at nearly all staffing agencies and many other markets, capturing general availability is relatively easy. But leaving it in your ATS does little for your efficiency. It’s key to have an ATS that integrates with your scheduling and workforce management software.

sending availability via app

But that still leaves ad hoc availability challenges. You’re not going to open up an ATS for every doctor’s visit and basketball game! Since there are now smartphones in the hands (or pockets) of virtually every one of your new workers, why not leverage that as a tool in your arsenal against availability conflicts? Soliciting availability via mobile app–or even SMS if your workers lack smartphones–can dramatically improve your operations. Your workers will be more engaged, you’ll see much lower turnover and higher customer satisfaction.

Takeaway: Mobile. Mobile. Mobile. Meet your workers where they are.

To learn how much you can save by leveraging a mobile app for your dynamic workers and ATS integration for your workforce management and scheduling, please visit sirenum.com/ROI.

October 3, 2017

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Being a Superhero Just Got Easier

Today, we at Sirenum are launching a new marketing campaign: Become a Staffing Superhero. That’s not usually fodder for a blog post and press release, but we are so excited about what we’re doing and how it will impact our clients and partners that we couldn’t help ourselves. We also had a lot of fun with it and think you will too!

We have designed a team of superheroes who represent each of the five key processes and values that we believe will define the next generation of temp agencies. Here’s a little bit of background on the five characters and why they matter. To learn more, go to staffingsuperhero.com

Wonder Worker

Wonder Worker staffing supeheroMeet Wonder Worker. We believe staff engagement and compliance are crucial to 21st century staffing. Wonder Workers are safer, more engaged, and less likely to leave.

Financial FlashFinancial Flash staffing supehero

Meet Financial Flash. Payroll is the source of more headaches at our clients than any other process. A Financial Flash gets to payroll in a quarter of the time with drastically fewer mistakes. A Financial Flash also doesn’t sacrifice on compliance, virtually eliminating costly and timely regulatory violations.

Super Scheduler

Super Scheduler staffing supeheroMeet Super Scheduler. At the end of the day, your clients measure you on whether you got the the right person to the right place at the right time. Super Schedulers build and manage schedules faster than a speeding bullet–at least 50% faster, reducing time-to-fill by up to 80%.

 

App GirlApp Girl staffing supehero

Meet App Girl. Mobility matters more to millennials than just about anything. App Girl knows it. Her superior training and knowledge is one reason why. MySirenum is another.

Orange Lantern

Orange Lantern staffing supeheroMeet Orange Lantern. Customer satisfaction is a moving target, so your workers need to be where they’re supposed to be. Whether it’s geofencing or support for lone worker and patrol, Orange Lanterns have the tools to protect your staff while delighting your clients.

October 3, 2017

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Sirenum Defines Five Key Values for Today’s Temp Agencies

London-based workforce management vendor announces new campaign to educate market on the benefits of improved worker engagement, streamlined scheduling, increased mobility, faster payroll processing, and expanded staff monitoring.

Birmingham, UK–Sirenum, the leading UK provider of cloud-based workforce management to the temp agency market, announced its latest educational campaign, “How to Become a Staffing Superhero.” The campaign, which launched today to coincide with the launch of the Recruitment Agency Expo in Birmingham, will highlight how innovative staffing agencies in the temp market will need to behave in the era of the gig economy.

The Staffing Superhero campaign focuses on a team of superheroes and their strengths to communicate the importance of five key areas: improved worker engagement, streamlined scheduling, increased mobility, faster payroll processing, and expanded staff monitoring.

“We talk to agencies every day. No matter the industry or size of agency, our conversations always seem to come back to these five areas,” said Benjamin Rubin, CEO and Founder of Sirenum. “So we set out to determine what we could learn from these businesses and how technology can help, and we’ve synthesised that into something they could all benefit from.”

Staffing agencies looking to learn more can visit staffingsuperhero.com and keep their eyes open for a series of white papers, webinars, and other materials to help them get the most out of their efforts to become staffing superheroes.

Contact: Joshua Pines

July 26, 2017

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Dynamic Worker Schedule

Why do dynamic workers need to be scheduled?

When you work at a software startup, your friends and family often have a hard time understanding what you do. You get a lot of, “something with computers?” But when I joined forces with Benjamin Rubin as a co-founder of Sirenum, I figured one cool thing about working at Sirenum was that recruitment–as an industry–was not so esoteric as to confuse my friends when I described it–my family is another story! After all, anyone who has ever had a job or been a manager has likely been recruited or done some recruiting in their lives. And many would have worked with an outside agency to help with hiring.

we are hiring

So basically, I would tell my friends about Sirenum…and the blank stares about the need to schedule dynamic workers were impossible to ignore. Most seemed to just assume that people showed up when and where they were expected to show up and that was that. But if you’ve ever worked for or at a temp agency, or at a construction site, a hospital, or any of millions of other work sites where people don’t sit behind a desk, you know that it’s actually a lot harder than you think to get all the right people there on time. The stares get even blanker when I explain that most of these kinds of businesses don’t leverage modern technology to help with this challenge.

blank stare

In fact, we at Sirenum even get blank stares from people who currently work at recruitment agencies. Of all places! But in a way it’s understandable because there’s a pretty clear delineation between the temp and perm parts of recruitment agencies, and most employees on the perm side, as well as anyone in sales on either side, are rarely concerned with the operations of their temp business. The silos in the industry are heavy duty.

schedule industry silos

 

And so, whether those salespeople admit it or not, there are millions of temp workers, in every corner of the globe, who need to be scheduled. In the US alone there are over 11,000 temporary staffing agencies, according to the American Staffing Association. And right now, the vast majority are using whiteboards, spreadsheets, and notepads to figure out who goes where and when. It doesn’t take much thinking to realise that these are not the most efficient tools.

It’s interesting to see how people outside the industry don’t even realise that scheduling is necessary at first. But then they quickly come around to see that software should be there. However, agencies have their own built-in biases. So when we say scheduling to agencies–and corporations that manage dynamic workers–we are talking about leveraging advanced technology to schedule (and manage the schedules of) their workforce. It’s crucial to the success of any business reliant upon dynamic workers. And it’s why our mission hasn’t changed since Benjamin first leveraged modern workforce management technology in his own agency before founding Sirenum–to streamline the management of dynamic workers, putting the right person in the right place at the right time, even in the most complex situations.

May 26, 2017

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The Invisible Workforce

The alarm blares. I wake up and can’t believe it’s Monday again. Leaving my house sooner that I’d like, I hustle to the tube station, grabbing a coffee on my way. It’s quite early and still the baristas look sharper than I. Obviously their coffee must be good so I ask for a double.

Coffee shop client invisible workforceApproaching the station, I see the seemingly endless queue snaking onto the side street, carefully organised by a short, bearded man in a London Underground jacket. Something is wrong at a further Central line station, the public address announcer says. It’s hard to imagine what time station and train workers need to wake up, given that an incident has already occurred and it’s only 7:30 am!

When I finally get to the platform, and I move along to find a clearer spot I see the iconic “Mind the Gap” sign, which I’ve already read a thousand times. I will mind the gap, that’s for sure! I don’t want to end up on a stretcher.

“Let the passengers out before you board the train,” I hear in the air. I look around and glimpse a tall woman in a hi-vis vest standing out from the crowd. She has clearly got the situation covered when I see her through the carriage window signaling to someone with a strange paddle.

After a short ride, I arrive to work I and realise something important must be happening later in the week. Someone is painting the office reception today, and I’ve seen window cleaners doing their thing.london underground staff invisible workforce

As the day wears on, I am already exhausted. I can’t wait to go home! My new internet provider is sending an installer today. I’m finally getting decent connectivity!

Can you spot all the people supporting my day? It’s not always easy to notice them, since they always seem to be there, or at least the work they do always seems to get done, which is not always as easy as it seems. Those “invisible” workers tend to work at different times, at multiple locations, maybe even with different titles from day to day, but their work is really important to all of us!

Sirenum helps organisations that manage these kinds of workers, making sure they know where to go, at what time, for what purpose and that they comply with all the appropriate compliance and health and safety requirements. We’re proud to support the invisible workforce!

May 23, 2017

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Sirenum Selected for G-Cloud 9

London-based company is the only workforce management platform built for staffing on the GOV.UK Digital Marketplace.

Sirenum, the leading global provider of cloud-based workforce management technology to temporary staffing agencies, is G-Cloudproud to announce its onward availability on the UK Government G-Cloud Framework, version 9 (G9). This follows Sirenum’s previous G-Cloud 8 approval, a sign of the company’s commitment to driving improved staff management within the public sector and to the businesses serving the UK government.

Sirenum’s software-as-a-service solution will be available on this platform to every public sector organization, including agencies and arm’s length bodies. Public sector organizations and the agencies that serve them can now use the Digital Marketplace to sign agreements with Sirenum.

This development is key to Sirenum’s plans for expansion into the public sector. The software platform was already available to the private sector through other similar channels such as the Salesforce AppExchange and Sage Marketplace.

Sirenum helps public sector oganisations and the agencies that serve them easily manage their dynamic workforce, the hourly and mobile workers crucial to operational efficiency. This may include workers like doctors and nurses, engineers, or even cleaners and catering staff. Adopting Sirenum means transforming the way public sector organisations and the agencies that serve them connect with employees. This drives significant savings for these organisations while increasing their ability to handle changes in their own workforce, a common challenge in the public sector.

About Sirenum: Sirenum is powering the dynamic workforce. As the leading global provider of cloud-based workforce management technology to temporary staffing agencies, Sirenum provides transformational technology to innovative companies, streamlining the management of thousands of workers across the UK, Europe, and the USA, including organisations in the government, transport and logistics, care, and security and events verticals. To learn more about Sirenum solutions, please visit www.sirenum.com.
Contact: Joshua Pines, Director of Marketing and Corporate Development, josh.pines+PR@sirenum.com.

February 24, 2017

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Sirenum Client GWR Named a Finalist at Rail Business Awards

London, UK–Sirenum client Great Western Railway (GWR), a division of The First Group, was named a finalist for Technology Innovation at the Rail Business Awards held in London on 24 February.

The Rail Business Awards is designed to “recognise business, customer service and technical excellence, as well as individual achievements, providing a valuable opportunity to pay tribute to all the hard work that goes on across the UK rail sector, day in, day out.” Last night’s were the 19th annual edition of  the awards and we were proud to be represented for the work we’ve done with GWR.

GWR’s submission highlighted the implementation of Sirenum to manage rosters with integrated fatigue management. GWR uses Sirenum for its staff management platform for its engineering depots, managing thousands of rail engineers across the UK.

Core to the solution at GWR, Sirenum Compliance helps organisations looking to ensure a robust health and safety programme while streamlining operations, especially in highly regulated industries like transportation.