November 6, 2018

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Why Briefing Your Dynamic Workers Matters and How To Do It Right

What are Briefings?

If you’re managing dynamic workers, you regularly speak with them throughout the day. Not only must you put the right workers to the right place at the right time, but often you also have to brief them on their work. Chances are, you’re also responsible for their health and safety, even if there’s a site manager.

A big part of pulling the right roster together is keeping track of skills, certifications, and leveraging tools like Sirenum to ensure they are up-to-date and relevant for the work being scheduled.

But sometimes you also need to share information in real-time, and be confident (read: have an audit trail!) that your employees have reviewed that information. For example, you may need your workers to accept terms and conditions or get a health and safety warning. If you’re in this situation, you probably spend way too much time calling, emailing, and meeting with your workers. Can you relate? Why has this been so hard? Keep reading.

  • Pop Quiz

Want to make sure your employees are on-the-ball? Maybe you want to ask them a couple questions about their tasks for the day before they get started. Of course, desk workers usually have access to e-learning modules via their intranet portals, but with dynamic workers, it gets more complicated.

  • Refresher

How about ensuring skills are relevant and ready to be used? Regardless of the type of job your workers are performing, they need to know what their exact requirements are: what their responsibilities are, to whom they report, etc. And you need an audit trail.

  • Stay Safe

As instructed by the UK Health and Safety Executive, “The employment agency and the employment business must take reasonable steps to identify any known risks concerning health and safety and satisfy itself that the end user has taken steps to prevent or control the known risks. This must be done before the work starts and must include obtaining… information from the end user….” So yeah, you’re ultimately responsible for your workers’ health and safety, and have to cooperate with your client to brief them on anything relevant to health and safety before they get started.

  • Onboarding

Dynamic workers are usually asked to do a wide variety of tasks, which may vary from shift to shift. This gives them (and you!) flexibility to get more work. Sometimes you need to train your workers to perform new processes, or onboard them at new sites or clients. This is as simple as reading some documentation and making sure they understand the workflow or what the job entails.

How to Do It

Briefing your workers is an important process. It can help them get up to speed quicker and even ensure their safety and security. From an agency perspective, briefing your staff makes you compliant with regulations and increase your employee engagement. It also increases client satisfaction.

Put together, all of these actions translate into higher revenues, lower compliance issues, and better lower compliance violations, and better employee engagement. However, it takes a great deal of time and effort, if like most employers, you rely on pen and paper. So, if you want to streamline this process with technology, you need to remember three key things:

  • Briefing results need to be available in context with employee data
  • Placing workers in your schedule should reflect briefing compliance, just as it does your other compliance rules
  • All briefings should be fully audited

It goes without saying that being in the cloud and mobile-friendly are key to adoption and data availability.

For more information, please visit our Briefings page.

 

November 5, 2018

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Sirenum Launches Briefings to Simplify Dynamic Worker Training and Notifications

Contextual Training for Hourly Workers Drastically Improves Performance and Compliance

London, UK–Sirenum, the leading UK-based provider of technology solutions for innovative temporary staffing agencies, is proud to announce the launch of Sirenum Briefings, a new tool for building, distributing, and managing training and notifications for dynamic workers. Sirenum Briefings

Temp agencies and other employers of dynamic workers often struggle to distribute notifications or training to their workers, who usually lack traditional technology means for accessing them. Because most elearning tools are built with desk workers in mind, they fail to take these challenges into account.

That’s why Sirenum built Briefings. An additional module in the Sirenum product, Briefings allows internal management teams to easily build everything from simple one-line notifications to more sophisticated employee training and then distribute these briefings to the relevant workers. The briefings can be designed and their distribution filtered by job type, job site, client, or a number of other variables. This ensures that the right briefing is going to the right person. Then, management can easily track responses and Sirenum will automatically leverage that information to refine schedules. Finally, because like the rest of the Sirenum platform, it’s built on Salesforce Lightning, every step in the process is fully audited.

“Sirenum has always been about getting the right people to the right place at the right time and paying them the right amount,” said founder and CEO Benjamin Rubin. “In my years managing a temp agency, one of the hardest parts of that equation was getting the right information to those workers as well. With Sirenum Briefings, we’ve made it so simple to get the word out, and confirm when a worker has acknowledged it–the confidence it brings in knowing you’ve got the right people on the job is priceless.”

Sirenum Briefings has already been in beta use with multiple Sirenum clients this year. It is now generally available to all Sirenum clients and prospects as an add-on module.

“Dynamic workers have been overlooked for years from a technology perspective,” added Joshua Pines, co-founder and director of corporate development and marketing. “The Sirenum platform has aimed to change that from the beginning and Sirenum Briefings continues with that mission.”

May 30, 2018

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Staffing women on computer

The Four Biggest Impacts of Training Your Dynamic Workers

While Generation X and Baby Boomer workers have generally preferred the stability that long-term positions offered, newer generations strive for variety and opportunities to learn at work. The reasons why staffing agencies are chosen as main employers by ever more workers are diverse, but we can point out a few that we hear regularly from our clients and prospects: the flexibility to work on your preferred schedule or even on demand, the longer-term opportunities arising from temporary jobs, the ability to work with different teams throughout the year, or the chance to learn new skills that allow developing one’s career path.

According to the American Staffing Association, 60% of US workers think they could be more effective in their job if their employer offered more training, and state that many mistakes at work are due to a lack of training.

It is clear that workers appreciate being trained by their employers, both for self-development and to better perform their jobs within the company. But do you know what is the bottom line for these employers?

Increased Employee Engagement

In a highly fragmented market like temporary staffing, competition is tough among agencies to find both clients and candidates. Offering valuable training programs to workers should be part of every staffing agency’s talent acquisition strategy. Structuring these programs and advertising them as part of your communication plan will eventually pay off in better applicants and also an improved brand image (more about that below). Investing in training will provide your agency with loyalty and staff retention, saving you significantly on onboarding and training down the road. Your current staff will appreciate this initiative that will help build their self-esteem and will be more likely to opt for new positions within the company.

dynamic workers

Upskilling = Upselling

Training temps should be a priority for all staffing agencies willing to provide the best quality service to their clients. We’ve written regularly on our blog about the benefits of a good workforce management solution. But even with a dynamic workforce management solution like Sirenum to manage your dynamic workers, you can still improve the quality of work that they perform at client sites. Upskilling your workers–and properly updating their employee records to reflect new achievements and certificates–will make a difference to the quality you deliver to your clients. Outperforming your competition with upskilled staff will then facilitate the upsell process.

Staffing agency closing a deal

Diversification Across Industries

Training your staff to perform a different role increases their engagement and improves their future prospects both within your business and outside, but it doesn’t end there. Enabling your workers to gain new skills will make your company grow and expand while help you better address present demand. Building new skills across your team will allow your agency to sell to new clients that perhaps you hadn’t even considered before. For instance, if your staffing agency is focused on events, you could start training motivated workers in other fields that require similar characteristics and personality traits, like retail or hospitality.

Woman thinking about her future

Brand Building

Caring for your staff is always good business–it facilitates a comfortable atmosphere, warm and friendly communication within your team, and more effective operations. But it can also be a good opportunity to build your brand around this initiative. Investing in training will reflect well on your business and its employees, and your brand will be better recognised by both candidates and prospects.

Staffing women on computer