April 19, 2018

No Comments

Six Reasons Why Temps Prefer Agencies with Great Workforce Management Software

Temp turnover can be brutal on an agency’s business–our analysis shows that roughly half the temps in a traditionally run staffing agency work fewer than 80 hours before departing. The best way to decrease turnover, and to increase those hours, is to manage temps how they want to be managed–allowing them to work when and where they want and paying them on time, for example. Temp agencies are looking to new technology for this not just to manage costs, but to grow. Rosters are a big part of the challenge, and while there are vendors out there that promise to manage your worker rosters, leading agencies know off-the-shelf or standalone tools don’t cut it for complex workforces. Let’s see some of the reasons why temps choose to work with their agencies and how workforce management software can help.

1) Knowing what they need to know about their workers

When workers join a temporary staffing agency, they are required to bring loads of documentation. Passport, Social Security or National Insurance numbers, addresses, bank accounts, certificates and permits, the list goes on. This data capture needs to be straightforward and the maintenance of the information should be seamless and transparent. The best workforce management solutions allow agencies to manage this information in a single database, with availability across multiple processes: scheduling, compliance, payroll, human resources, and more.

Agencies and their workers need to be able to rely on the accuracy and availability of this information. For example, relevant teams can get automated reminders when a permit is about to expire, simplifying things for everyone involved. This frees in-house staff to focus on higher value tasks, which allow agencies to grow, while increasing trust and transparency with temps.

Temps bring documentation at inteviews

2) Empowering their temps

Temps like to feel that they have a say in their schedule and are more than just a cog in the system. Workforce management solutions like Sirenum allow agencies to empower workers with mobile calendar management. Requesting time off–or communicating availability–can be accomplished in just a few clicks. Empowered workers are happier and more engaged.

Temps want to manage their schedule

3) Working when and where they want

Dynamic workers want to work when and where they prefer–that’s one of the advantages of working in a temporary staffing agency. Some like working at different locations and for different clients throughout the week, some don’t. Regardless, today’s dynamic worker wants their work schedule to be compatible with their life outside of work. By integrating HR records, payment terms, qualifications and event locations, schedules are fulfilled faster than even before, without even having to pick up the phone. This not only saves agency teams time trying to find the best candidates, but it also gives your workers time to plan and be prepared, increasing client and worker satisfaction.

Temps deciding when they work

4) Easily clocking in and out

Regardless of the industry or location, virtually all temp agencies are challenged with how the check in and out process is going to look like for your workers. Too many clients are still reliant (sometimes even insistent!) on paper for capturing time and attendance, with all the inconveniences that entails: lack of accuracy and more time spent on payroll processing.

Clocking in and out with a mobile app drastically increases accuracy without impacting existing workflows. Doing so also opens up the door to new capabilities, such as improved security, GPS verification, or site manager approval. This increases client and worker trust in the process and helps avoid disputes over hours worked.

Temps time and attendance

5) Getting the right amount in their account at the right time

Everybody wants to be paid on time, and getting that right is a big reason why dynamic workers choose to stay with an agency. Faster and more accurate payroll is a reality with systems that integrate scheduling and actual hours worked with payment terms. Getting paid accurately and on time, increases worker satisfaction and engagement with an agency.

Temps payslip in a mobile app

6) Feeling valued by their employers

One of the big ideas that has transformed how people work–think of Uber!–is the use of rating systems for both clients and workers. Having a preference for working somewhere is typical, and this can already be properly measured with a workforce management platform like Sirenum. Workers can rate their clients, and vice-versa. This information can enable agencies to increase satisfaction for both workers and clients.

Temps evaluate their clients

Using the right workforce management solution can transform the way an agency operates, incorporating all the relevant information needed to run the business seamlessly–HR, payment terms, contracts, scheduling, monitoring, compliance, payroll, and more–while leveraging mobile and the cloud to keep things in tip-top shape. In short, the business runs smoothly, and temps are more likely to stick with an agency running smoothly.

To see how Sirenum can help your agency meet these six goals, request a live demo today.

February 22, 2018

No Comments

The Four Worst WFM Mistakes to Avoid We Hear From the Industry

Virtually every employer we meet is in need of business transformation. While changing established processes in an organisation isn’t easy, adopting a modern workforce management (WFM) solution like Sirenum drives an increase in productivity and profitability after just a few months. But what’s really remarkable is how tightly these employers hold onto existing processes that frankly, make little to no sense. So we wanted to share some of the worst ideas we’ve come across. Do any of these sound familiar?

1. Whiteboards


Some of the people that we talk to are currently using whiteboards to manage their dynamic workforce. While that may make sense for teams of 20-30 people, what can we say about it when it’s for teams of 4,000+?! Sure, anyone can see what’s written on it, plus it’s easy to use and easy to understand. But let’s not forget about the major drawback: it gets erased with a simple wipe! Having your roster sorted is not just useful for day to day operations, but it’s also crucial for analysing different parameters. Which ones? The buying behaviour of each of your clients, the historical records of the hours worked by your team, the usual amount of hours spent in a specific shift, and more. This information is crucial, but don’t forget other things that will be missing from your messy whiteboard: risk management, health and safety requirements for a job, your workers’ historical preferences and requests…the list goes on and on.

2. Corkboards

corkboard

Some managers want to innovate and decide to make information clear and available to everyone in the team by printing a table and hanging it on a corkboard. Expecting your dynamic workers to be aware of this information is simply madness, since they don’t work during office hours only, and they may live far away from the offices. That’s why the solution seems clear to some managers: phone calls, all the time, all day. So many office positions in young temporary job agencies are filled with people in charge of making phone calls to communicate shifts to their workers. When oranisations leverage this “strategy,” we generally see frustrated teams, high turnover and low quality operations, resulting in client unhappiness. Leveraging modern communication tools unified with scheduling software can quickly simplify things for management, as well as improving effectiveness and profitability. Having the information available at all times in their phone also empowers and engages your workers.

3. Spreadsheets


Some small temporary recruitment agencies start their journey by using a spreadsheet to assign openings to workers. And since some spreadsheet systems nowadays allow users to work together online on the same spreadsheet in real time, some may think this is a great idea. But there are so many things that can and will go wrong. For example, when using something like Google Sheets, your information is isolated from other systems. So you still need to manually enter all the information again in other programs to perform other important tasks like payroll. Useful tools like geofencing or live time and attendance tools are detached from roster information if you’re simply using spreadsheets. Making sure your workers are compliant or have the right-to-work is also impossible to verify if you’re using this method. And don’t even get us started on what spreadsheets do for GDPR! Last but not least, a spreadsheet doesn’t allow you scale your business, since it is simply not sustainable for large workforces. Once you reach 150 or so workers, they just can’t handle the complexity. Yes, it’s true: spreadsheets are keeping your business from growing!

4. WhatsApp

WhastApp, Facebook, Instagram… you name it. Important communications for your team shouldn’t rely only on social tools that most workers use for fun, or don’t use at all! We’ve been amazed by how many businesses we meet are managing their teams with these tools.  They’re used mainly to know their team’s availability, making it really hard for managers to make sense of what’s really going on with their staff. Even for the smartest person out there, it is not possible to read a bunch of messages and then remember everyone’s availability, doctor’s appointments, holiday requests, and more. Using this uncertain or even wrong information into the roster is a headache! And of course, this leads to uncovered shifts, lower productivity, higher turnover, and less satisfied clients. But leveraging communication tools integrated within the scheduler allows you to accurately keep track of all relevant pieces of information in real time.

Sirenum is an end to end workforce management solution, able to manage all of this and much more on a single platform. If you want to learn more about how Sirenum is already helping some of the biggest employers in the world, request a demo of Sirenum today!