❮ Previous
Next ❯

MySirenum

Troubleshooting

FAQ

What versions of Android and iOS are supported?
Android: from 4.4 onwards – we do not support 4.1/4.2/4.3
iOS: from iOS 9 onwards

Are there any makes of phones not supported?
We only support Android and iOS, not Windows Phone or any other OS

  1. First Time Users
  2. Returning Users
  3. Password Reset
  4. Push Notifications Troubleshooting

If you have any issues with the app, for example, it is not loading or functioning correctly, please follow the troubleshooting steps listed below.

First Time Users:

If you are a first-time user:

Make sure your work agency has provided you with access to the app.

You will not be able to login to MySirenum if your agency has not recorded your details and provided you with access to the app.

Please confirm with your agency that the MySirenum functionality has been provided to you and please check that the details your agency hold about you are correct (e.g email address).

If the agency has only just provided you with access to the app, please wait at least 24 hours before raising a support case.

Sometimes it may take your agency and Sirenum a little bit of time to get you up and running.

If your agency has just set you up with MySirenum and it is not working, please wait 24 hours and, if it is still not working, please contact your employment agency.

Returning Users:

If you have used the app before and it was working without issue:

Check your password is correct

If you think your password is wrong or you cannot remember what your password is, you can reset it by following the steps detailed below.

Delete the App and Reinstall it

Sometimes your phone may have issues loading an application. There could be a multitude of reasons for this, for example, you might have just installed the latest phone operating system.

If MySirenum is not working, please delete the application from your phone and install it again.

In most cases, this will be enough to get you back on the app again.

Clear Cache and Data

If step 1 above does not work, please try clearing your phones cache and data.

Please follow your mobile phone manufacturers guide on how to achieve this.

Use the Reload Companies Functionality

If you are still having issues, there is a functionality called ‘Reload Companies’, which essentially resets the app for you.

First, make sure that you are logged out of the app itself.

Then, press the ‘Reload Companies’ link from the MySirenum home page and then try and log back in again.

Only use one mobile device

If you are using MySirenum on more than one mobile device, you should check and see if your other device(s) is working correctly.  If not, delete MySirenum from your second device and try again on your first device.

Ensure you have signal / Wi-Fi

MySirenum will not work correctly if you do not have mobile data signal or Wi-Fi. Try again when you have internet connectivity.

Log in from another device

As a last resort, if you have access to another mobile device, try logging in to MySirenum on that device and make a note of any messages or notifications.

If you still have problems after trying the steps listed above, contact your employment agency.

Password Reset

If you have forgotten your password and you cannot log into MySirenum to change it, you should press the ‘Forgot Password?’ link on the front page of the MySirenum app.

A form will be displayed. Simply enter your email address and date of birth and press the ‘Reset’ button.

An email will be sent to you with instructions on resetting your password.

Please note: if your employment agency does not hold your correct date of birth or email address, this method will not work. Please contact them in the first instance to confirm your details.

Push Notifications Troubleshooting

There is a known problem with Chinese phones (like Huawei, Xiaomi, etc.) that they automatically force stop/kill applications after some inactivity time.

MySirenum uses Firebase Cloud Messaging (FCM) to send push notifications to MySirenum users. FCM does not process notifications if the app is killed or force stopped.

In non-Chinese Android smartphones, there should not be any issues receiving push notifications as long as users do not manually force stop/kill the app from settings > Apps. Even when rebooting the device, MySirenum would still run in the background if it was opened before the reboot.

What to do?

Ensure MySirenum users with Chinese phones perform the following manual operations to ensure their phone’s OS will not automatically force stop MySirenum:

  • For Huawei devices, go to Settings > Protected Apps > Mark/Check MySirenum
  • For Xiaomi and Asus devices, make sure the phone has the “Auto-Start” property enabled for MySirenum
  • For Oppo devices:
    • Go to Settings > Advanced Settings > Battery Manager > Protected Apps and protect MySirenum
    • Go to Settings > Apps > Advanced > Ignore Battery Optimizations and ignore MySirenum
    • Go to Settings > Notification Panel & Status Bar > Notification Center > MySirenum > Check “Allow notifications” and “priority display”
    • Lock the app into the “Recent Apps” panel. For this, open MySirenum, hit the square (‘app overview’) button on the navigation bar, then pull down on MySirenum to lock it into place
❮ Previous
Next ❯