March 20, 2018

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Sirenum Gets a Makeover

We here at Sirenum are very proud of the fact that we crank out product improvements with regularity, ensuring the latest and greatest is available for all our clients. It’s a tough job for our development team but here we are, with more than 80 releases of the product having gone live since 2015.

But one thing we had shied away from for much of that time was our user interface. As you may know, Salesforce has been heralding a new user interface called Lightning for many years, and we were waiting for it to be fully (or at least close to fully) baked. As a Salesforce ISV, we task our development and product teams with leveraging the best bits of Salesforce while building out our functionality to provide the best features and user experience for dynamic workforce management. So when Salesforce finally let the reins off Lightning, we were thrilled with the opportunity to modernise our look and feel.

Over the past few months, we’ve been working towards finalising that new look–it won’t be completely finished until Salesforce finishes some parts of the new Lightning experience–and we’re very excited to share the results of that work. You may have actually already noticed this new look by the time you read this, as we’ve updated all our screen shots. We are confident this new UI is easier to use and easier on the eyes. Below are some highlights–each image is a screen shot of a different Sirenum module and you can click the image to read more about that module:


Financial

January 17, 2018

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Sirenum is Taking Europe’s Recruitment industry into the 21st Century

Europe, get ready for the next phase of the auto-fulfillment and self-service recruitment revolution!

London, UK–Sirenum, the leading global provider of cloud-based workforce management technology to temporary recruitment agencies, is proud to announce the kickoff of one of the most ambitious and innovative digital transformation staffing projects ever implemented.

One of the largest recruitment agencies in the world has chosen Sirenum to lead their business into the 21st century. During the kickoff, the CEO of the leading temp agency told the team, “Sirenum will transform our business.” The project manager for the implementation added that, “in 25 years in the industry, Sirenum is the only true game changer I have seen.” The top-5 global agency will be leveraging Sirenum scheduling and monitoring tools across its temporary workforce of more than 13,000 workers.

The agency selected Sirenum primarily for its proven return on investment, as the Workforce Management (WFM) solution of choice for four of the world’s top twenty recruitment agencies. A recent analysis performed by a leading recruitment agency shows an increase in gross profit of £1,000 per consultant per month, alongside a fill ratio increase and a massive time-to-fill decrease. This data was proven after only three months using Sirenum.

“We are proud to spearhead the digital revolution of the recruitment industry. In the age of disruptive technology, Sirenum was chosen because of its ability to enable agencies to adapt and grow in an ever-competitive environment,” Sirenum CEO and Founder Benjamin Rubin says. “Sirenum is the system of choice of the largest players on earth, providing value across diverse sectors such as education, nursing, construction, and light industrial. Sirenum is attractive to both large players with multiple divisions, and boutique agencies specialising in one sector.

“We are really excited about our progress on the Continent, with this new client as well as with our numerous partners based or operating there,” Co-founder and Director of Marketing and Corporate Development Joshua Pines added. “We are well positioned to help agencies and other employers of dynamic workforces all across Europe, helping them increase revenue, while also dramatically improving operations with clients, workers, and their own employees.

About Sirenum: Sirenum powers the dynamic workforce. As the leading global provider of cloud-based workforce management technology to temporary staffing agencies, Sirenum provides transformational technology to innovative employers, streamlining the management of tens of thousands of workers across the UK, Europe, and the USA, including organisations in the government, transport and logistics, care, and security and events verticals. To learn more about Sirenum solutions, please visit www.sirenum.com.
Contact: Joshua Pines, Director of Marketing and Corporate Development, josh.pines+PR@sirenum.com

October 31, 2017

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Temporary Staffing for Dummies: A Six Point Plan for Recruitment Success

Temporary staffing can be ridiculously busy at times, leaving you with little to no time to analyse whether your staff and workers stay engaged while keeping client satisfaction high. If you’re constantly buried in paperwork and can’t keep your hands off the phone, you’re probably desperate to make your operations smoother. Here’s a checklist that you can refer to regularly to make sure your foundation stays strong as you grow your business.

Have your recruitment roadmap clear ✔️

When your operations ultimately rely on your workers, it is essential to be up on industry trends. These will depend on the industries you serve. Some organisations have a higher demand during the summer, others experiment a shortage in the colder months. You may have clients that often have unexpected staffing needs. Knowing your clients’ recruitment challenges is always key.

temporary staffing business roadmap sirenum

Know your industry ✔️

When trying to excel in a specific industry, you need to know what your clients really want. Research should be a priority if you want to know what everyone expects of your staff. Listen to your clients and candidates carefully. You’re responsible for knowing the skills, documentation, and permits your workers need to perform the job. Make sure this information is updated in your system and interacts with your rostering software. If you operate in temporary staffing, it’s unrealistic to expect that everyone in you company knows what every type of job entails so you need help from your technology to make that easier.

Engage your workers with a strong company culture ✔️

If you are in the temporary staffing industry, you know how tedious finding the right candidates can be. You need to make sure you keep the good staff you have. And pay is not the only thing that your workers really want. Communication, however, is key regardless of your size or industry. Empower your staff with the right tools to keep the conversation going. Leverage cloud and mobile technology to maximize your efforts towards engaging and ultimately retaining your workers.

happy team

Transparency is a must ✔️

If you operate in a crowded industry, you want your clients to stay with you. You want to make sure they feel they are in control and that they can rely on your organisation. You need to provide them with enough information. But you also want to perform your best so they know you are trustworthy. Again, knowing your operations is key, and knowing when your workers are running late or are sick, can allow you take prompt action while increasing your client’s satisfaction.

Know your strengths and weaknesses✔️

You have to constantly analyse how can you do better to your workers and clients. Make sure to keep records of specific challenges and achievements, so you can work on what’s wrong and effectively communicate your improvements. Set your goals for the short and long term, and celebrate with your workers when you succeed.

Keep your employees happy ✔️

We constantly meet temporary staffing agencies trapped in a cycle of high turnover. If you are looking to succeed in the long term, you want your workers to commit and stay with you as you grow your business. Make sure you make their jobs easy by providing them with the right workforce management tools. When they work in a mindful environment, their knowledge increases and their stress reduces, making it possible to focus on higher value tasks to constantly improve your operations.

temporary staffing employees engagement

 

October 24, 2017

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World's best boss

How To Grow Your Temp Staffing Business

The Challenge

When you work in the temporary staffing industry, you know how challenging it can be keeping your clients and workers engaged and satisfied. Many times a month your clients call demanding a certain amount of people for an event. And more often than not, the event starts tomorrow or even tonight! Of course, promptness is an asset you want your temp staffing business to be known for. So even though it’s a ridiculous request, you jump at the opportunity.

It can seem easy to manage 20, 30 or even 50 workers. Your managers know their teams and you think they can rely on their memory to know their availability, experience, certificates and payment terms. You ultimately rely on the candidates to have their legal documents up to date. You seem to connect with your managers and your staff. Your clients send you compliments. You seem to be ready to expand your business.

temp staffing business boss

You Start Hiring

When you want to grow your temp staffing business, you expect more opportunities to come from existing and new clients. You want to have a bigger workforce to be able to provide a larger amount of people to that client’s big gig. You want to sell and fill more hours. You want to satisfy your clients so that they will recommend you to others, and slowly but surely you want to keep bringing more and more people to your business and become an industry leader. Everything looks clear in your mind because you’ve been doing so well so far. What could go wrong?

Eve-ry-thing Goes Wrong

You’ve put a lot of effort into bringing your business to the next level. You’ve reinvested, hired more managers, you’ve interviewed more candidates and you have, perhaps, moved to bigger and fancier premises. Your good intentions are undeniable and everyone should see it. But one day, one of your clients calls complaining about the lateness of some of your workers, or tells you that they didn’t even show up! That hard knock repeats week after week and eventually some of your clients stop calling you at all. Many of your managers can’t put up with such long hours and busy work and decide to quit. Some of your candidates quit as well, as they don’t feel engaged at all. You don’t understand why is this happening. Why are the same well proven methods and processes you had as a smaller business no longer sufficient?

temp staffing business challenge

Suddenly You Understand

You do some research, receive good mentoring, you talk to people. Finally you figure out that a larger and more complex workforce require a higher amount of technology to keep track of important things. Their availability, skills, permits, legal documentation, payment terms and more, everything should be unified. You understand that your managers are just human and can only retain a certain amount of information in their memories. They can’t have everyones’ data in their minds AND keep your operations smooth. You understand that your managed teams should be interchangeable between your managers if some of them is sick or need to go on holiday. Quick, immediate, without hours of training. You acknowledge that your clients are looking for the best service. If you don’t provide it, they can go to any of your competitors, which are not just a few in such a crowded industry.

Rebounding

As you know, every cloud has a silver lining. One day you decide to not only grow, but grow stronger by leveraging technology to empower your staff. You start using a cloud-based workforce management solution that allows your managers to work from any device or location, allowing them to work from home when convenient. You keep all the important data up-to-date and available to everyone. You have staff requests at your fingertips and directly implemented into the roster. You leverage GPS technology to know when someone can’t make it in time before they even know, so you can solve the problem. Your roster software suggests the best candidates for a specific job so you don’t need to think who’s the best fit. The system knows who are the best depending on the gig.

Everyone in your company benefits from a mobile app that allows your workers to communicate with your managers to request time off. They can view their incoming shifts and payments. They even receive notificatons with enough time to leave their house for work in time, getting directions to the venue. They use the app to swap shifts with relevant team members, and their managers can approve. Workers would only need their phone to clock in and out and get the client signature–no paper required! These and many other modern functionalities engage them with your business.

Finally, That Day Comes

Cautiously, your instinct and your easily accessible reports tell you how your operations are starting to run so much more smoothly. You start to see how your managers are happier, and they actually like to work for you. They have more free time during the day, so they have started to focus on higher value tasks they were unable to tackle before. One day your temp staffing business receives a call from a big client. They want 50 extra people for tonight’s event. And after what happens next, you don’t suffer anymore: one of your managers inputs the request in the system, all the relevant candidates receive an immediate invitation via app to work tonight, and the 50 fastest fingers click and get the job. Your stare wide-eyed at how your client is still on the line when you can give confirmation. And that night you go to bed knowing that everything will be just fine.

temp staffing business software

As you can see, growing your temp staffing business can be easier when you decide to leverage technology to engage your staff and make your operations smooth. There are a number of KPIs and processes a modern agency should be tracking before making a decision. Check out our Staffing Software ROI calculator today and don’t hesitate to reach out to learn more.

October 18, 2017

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Why Collecting Workforce Availability is Crucial–And How Best To Do It

There’s little doubt that scheduling your dynamic workers causes your teams distress. A big reason for that is getting availability from your workforce. No matter the industry or size of your business, someone needs to put together a schedule, and without accurate availability, that pain is definitely bigger.

puzzled manager

Do You Know Your Team’s Availability?

How often do you review your schedule? And how often do you get your team’s availability? I bet those two are not aligned. When they’re not aligned, you can build rosters that are completely out of whack. And that leads to uncovered shifts, lower productivity, higher turnover, and less satisfied clients.

Takeaway: Minimising availability concerns will significantly improve your bottom line.

Lumbergh TPS Report

How to Collect Workforce Availability–Hint: Not by Paper!

There are two kinds of availability businesses primarily need to be concerned about–general and ad hoc. Traditionally, general availability was collected at the interview–usually on paper–and updated at best every six months, often via phone. Obviously, both of these scenarios are suboptimal, as your data is only available to whoever wrote it down and out-of-date quite quickly as well. Plus, demanding a paper reply to something can be pretty annoying–workers don’t want to be chased by Bill Lumbergh to complete their TPS reports!

On the other hand, ad hoc availability has historically been transmitted via word-of-mouth–“I have to go to the doctor tomorrow.” The cons of such a process are readily apparent–what happens if it’s a different site manager the next day, for example?! Of course, sometimes these updates are handled by paper as well and there’s no shortage of problems with that. If nothing else, the time required to update your scheduling and HR software based on the paper input is time that could be spent on higher value activities

Takeaway: Be wary of any technology that requires you to leverage paper for either of these! No more TPS reports!

A Better Way

But in today’s world, with applicant tracking systems standard at nearly all staffing agencies and many other markets, capturing general availability is relatively easy. But leaving it in your ATS does little for your efficiency. It’s key to have an ATS that integrates with your scheduling and workforce management software.

sending availability via app

But that still leaves ad hoc availability challenges. You’re not going to open up an ATS for every doctor’s visit and basketball game! Since there are now smartphones in the hands (or pockets) of virtually every one of your new workers, why not leverage that as a tool in your arsenal against availability conflicts? Soliciting availability via mobile app–or even SMS if your workers lack smartphones–can dramatically improve your operations. Your workers will be more engaged, you’ll see much lower turnover and higher customer satisfaction.

Takeaway: Mobile. Mobile. Mobile. Meet your workers where they are.

To learn how much you can save by leveraging a mobile app for your dynamic workers and ATS integration for your workforce management and scheduling, please visit sirenum.com/ROI.

October 3, 2017

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Being a Superhero Just Got Easier

Today, we at Sirenum are launching a new marketing campaign: Become a Staffing Superhero. That’s not usually fodder for a blog post and press release, but we are so excited about what we’re doing and how it will impact our clients and partners that we couldn’t help ourselves. We also had a lot of fun with it and think you will too!

We have designed a team of superheroes who represent each of the five key processes and values that we believe will define the next generation of temp agencies. Here’s a little bit of background on the five characters and why they matter. To learn more, go to staffingsuperhero.com

Wonder Worker

Wonder Worker staffing supeheroMeet Wonder Worker. We believe staff engagement and compliance are crucial to 21st century staffing. Wonder Workers are safer, more engaged, and less likely to leave.

Financial FlashFinancial Flash staffing supehero

Meet Financial Flash. Payroll is the source of more headaches at our clients than any other process. A Financial Flash gets to payroll in a quarter of the time with drastically fewer mistakes. A Financial Flash also doesn’t sacrifice on compliance, virtually eliminating costly and timely regulatory violations.

Super Scheduler

Super Scheduler staffing supeheroMeet Super Scheduler. At the end of the day, your clients measure you on whether you got the the right person to the right place at the right time. Super Schedulers build and manage schedules faster than a speeding bullet–at least 50% faster, reducing time-to-fill by up to 80%.

 

App GirlApp Girl staffing supehero

Meet App Girl. Mobility matters more to millennials than just about anything. App Girl knows it. Her superior training and knowledge is one reason why. MySirenum is another.

Orange Lantern

Orange Lantern staffing supeheroMeet Orange Lantern. Customer satisfaction is a moving target, so your workers need to be where they’re supposed to be. Whether it’s geofencing or support for lone worker and patrol, Orange Lanterns have the tools to protect your staff while delighting your clients.

May 23, 2017

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Sirenum Selected for G-Cloud 9

London-based company is the only workforce management platform built for staffing on the GOV.UK Digital Marketplace.

Sirenum, the leading global provider of cloud-based workforce management technology to temporary staffing agencies, is G-Cloudproud to announce its onward availability on the UK Government G-Cloud Framework, version 9 (G9). This follows Sirenum’s previous G-Cloud 8 approval, a sign of the company’s commitment to driving improved staff management within the public sector and to the businesses serving the UK government.

Sirenum’s software-as-a-service solution will be available on this platform to every public sector organization, including agencies and arm’s length bodies. Public sector organizations and the agencies that serve them can now use the Digital Marketplace to sign agreements with Sirenum.

This development is key to Sirenum’s plans for expansion into the public sector. The software platform was already available to the private sector through other similar channels such as the Salesforce AppExchange and Sage Marketplace.

Sirenum helps public sector oganisations and the agencies that serve them easily manage their dynamic workforce, the hourly and mobile workers crucial to operational efficiency. This may include workers like doctors and nurses, engineers, or even cleaners and catering staff. Adopting Sirenum means transforming the way public sector organisations and the agencies that serve them connect with employees. This drives significant savings for these organisations while increasing their ability to handle changes in their own workforce, a common challenge in the public sector.

About Sirenum: Sirenum is powering the dynamic workforce. As the leading global provider of cloud-based workforce management technology to temporary staffing agencies, Sirenum provides transformational technology to innovative companies, streamlining the management of thousands of workers across the UK, Europe, and the USA, including organisations in the government, transport and logistics, care, and security and events verticals. To learn more about Sirenum solutions, please visit www.sirenum.com.
Contact: Joshua Pines, Director of Marketing and Corporate Development, josh.pines+PR@sirenum.com.

March 23, 2017

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What You Need to Know: British PM Pushes for Improved Regulation of Hourly Workers

Earlier this week it was announced that the British Prime Minister Teresa May is pushing for gig economy workers to receive new kinds of protection from being exploited by their employers. The Guardian article highlighted the challenges faced by today’s hourly workers.

As we’ve discussed on this blog, the gig economy is actually just a sliver of all those workers impacted by the seismic shifts in the labour force. What we’ve called the hourly revolution is impacting far more than just those companies most people associate with the gig economy–think AirBnB, Über, Fiverr, etc. Today’s dynamic workforce encompasses doctors, nurses, engineers, cleaners, and more. 2015 data shows that there were over 80m hourly workers in the US alone, and that the hourly workers represented the fastest growing part of the labour force.

As governments look to address these changes through increased and improved regulation, employers need to revisit their technology, people, and processes responsible for managing these workers. To learn more about how Sirenum helps, please visit our Compliance page.

March 17, 2017

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Why Your Staff Needs a Mobile App…and You Do Too

In today’s economy, there is a huge (and growihourly worker mobile appng!) number of hourly workers that need to be better managed and also need to be more engaged. This is what we call the hourly revolution. In the US and UK alone, there are more than 100m hourly workers. And they are the fastest growing segment of the labour market in the western world. They are the dynamic workforce. Our large agency clients know this situation well. They see the opportunity of helping clients manage these hourly workers. They also see the potential threat of the gig economy and know they have to streamline their operations. They need new means of communication and engagement tools. They have to adapt to better engage candidates and workers. This means that these employers now require advanced staff management solutions.

It’s all quite obvious, if you think about how we operate in the information era. We open an app and we get an Über ride in minutes. We talk to our family and friends via any of the messaging apps there are in the market. We hire a place in seconds to stay abroad over the weekend. We can even buy groceries, clothing or gadgets and get them delivered, sometimes in the same day. We have become a quick, impatient society. We want things now, we want to be in charge of what’s going on. That’s why innovative companies are starting to leverage the latest generation of workforce management platforms with mobile apps to better engage with their staff.

It makes sense for workers. They can work how, when and wherever they want. They can request days off or even swap shifts with others. They can have their upcoming schedule and pay slip at their fingertips, getting reminders of when to leave home and maps to the work site. This type of technology increases worker satisfactions, without burdening in-house management. 

And these modern staff management mobile apps are unified with fully automated staff management platforms like Sirenum. This allows management to have full control of key staff management processes, including health and safety compliance and monitoring systems that ensure that staff arrive on time–and management can quickly find replacements if not–to improve client satisfaction. This is the latest generation of workforce management software. It is already helping leading employers save up to 4% of their cost of labour, due to time savings, increased productivity, and decreased employee turnover.

August 5, 2016

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Top Five Staff Management Complaints

Here at Sirenum we spend a lot of time meeting with teams responsible for managing large workforces, sometimes as many as 250,000. We also spend time talking with the little guy, who’s trying to grow a business from 30 to 50 employees on a shoestring. And we also love movies. So because of all that, we’ve got a great view on what keeps today’s managers of dynamic workers up at night. And we like long flights because we get to catch up on movies. Here’s a top five of what we’re seeing and hearing now, inspired by some movies we love:

1. Clueless

high school kids

So many agencies we talk to are not at all knowledgeable about their dynamic workforce. They don’t know how many late shifts there are. They don’t know where their workers are supposed to be. They don’t know how many uncovered shifts there are. Far too often, they don’t even know who their workers are or how to get in touch with them properly. Making business decisions about a workforce without the intelligence needed to do so is a recipe for disaster.

2. The Money Pit

Money Pit

Keeping track of the amount of money spent on your staff is hard. Doing so without a strong technology platform is even harder. For temp agencies, it’s especially hard and you also want to know how much you’re missing out on. In regulated industries, many of our clients and prospects complain about spending on overtime just to manage health and safety issues. So, yeah, managing your hourly workers can definitely feel like a money pit.

3. Clear and Present Danger

clear-and-present-danger

Companies, especially those in highly regulated industries, are more and more worried about regulation and compliance. Because making mistakes on the job is dangerous. And a big cause for those mistakes is putting the wrong person on the job–either because they’re lacking training, skills, or rest.

4. This is Where I Leave You

Staff turnover

Turnover is a productivity killer. And it’s a customer satisfaction killer. Especially with those dynamic workers who are customer facing. So that’s why many managers stay up at night trying to figure out how to limit staff turnover. Increased employee engagement is one way. So is improved shift matching to staff desires. Enhanced communications with staff is also a key lever in keeping your workers on board

5. Pay It Forward

PayrollPayroll is probably the biggest worry we hear from our prospects. The primary reason is that they’re thinking about it backwards. The vast majority of employers are calculating payroll at the end of the process of managing that worker through their shifts. This ensures a payroll process that is ugly, time-consuming, and still inaccurate more often than it should be–who likes getting that phone call from the worker who got paid too little?!