Temporary staffing can be ridiculously busy at times, leaving you with little to no time to analyse whether your staff and workers stay engaged while keeping client satisfaction high. If you’re constantly buried in paperwork and can’t keep your hands off the phone, you’re probably desperate to make your operations smoother. Here’s a checklist that you can refer to regularly to make sure your foundation stays strong as you grow your business.
Have your recruitment roadmap clear ✔️
When your operations ultimately rely on your workers, it is essential to be up on industry trends. These will depend on the industries you serve. Some organisations have a higher demand during the summer, others experiment a shortage in the colder months. You may have clients that often have unexpected staffing needs. Knowing your clients’ recruitment challenges is always key.
Know your industry ✔️
When trying to excel in a specific industry, you need to know what your clients really want. Research should be a priority if you want to know what everyone expects of your staff. Listen to your clients and candidates carefully. You’re responsible for knowing the skills, documentation, and permits your workers need to perform the job. Make sure this information is updated in your system and interacts with your rostering software. If you operate in temporary staffing, it’s unrealistic to expect that everyone in you company knows what every type of job entails so you need help from your technology to make that easier.
Engage your workers with a strong company culture ✔️
If you are in the temporary staffing industry, you know how tedious finding the right candidates can be. You need to make sure you keep the good staff you have. And pay is not the only thing that your workers really want. Communication, however, is key regardless of your size or industry. Empower your staff with the right tools to keep the conversation going. Leverage cloud and mobile technology to maximize your efforts towards engaging and ultimately retaining your workers.
Transparency is a must ✔️
If you operate in a crowded industry, you want your clients to stay with you. You want to make sure they feel they are in control and that they can rely on your organisation. You need to provide them with enough information. But you also want to perform your best so they know you are trustworthy. Again, knowing your operations is key, and knowing when your workers are running late or are sick, can allow you take prompt action while increasing your client’s satisfaction.
Know your strengths and weaknesses✔️
You have to constantly analyse how can you do better to your workers and clients. Make sure to keep records of specific challenges and achievements, so you can work on what’s wrong and effectively communicate your improvements. Set your goals for the short and long term, and celebrate with your workers when you succeed.
Keep your employees happy ✔️
We constantly meet temporary staffing agencies trapped in a cycle of high turnover. If you are looking to succeed in the long term, you want your workers to commit and stay with you as you grow your business. Make sure you make their jobs easy by providing them with the right workforce management tools. When they work in a mindful environment, their knowledge increases and their stress reduces, making it possible to focus on higher value tasks to constantly improve your operations.