December 21, 2017

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Sirenum Transforms Care Operations at Global Agency

The care industry is one of the most complex environments when it comes to managing and supplying staff. Being compliant with government regulations and getting the right professional to the right place with all the right credentials can be a nightmare to many operations teams at staffing agencies.

Effectively managing staff in the care industry can be challenging. But we believe it can be easier when adopting the right technology, plus it can help management and financial departments optimise results. One of our clients, a global temp agency here in the UK, just finished an analysis of their team’s usage of Sirenum after three months with our platform being live in their care division. The results are eye-opening.

At the top of the list is probably the fact that they’ve recorded an increase of gross profit of £2,000 per consultant per month. We had to ask for them to repeat that stat, because even we couldn’t believe our ears. We’re so excited for this client to see these improvements. We’ve put together this infographic to help you understand the benefits they’re realising with Sirenum.

Sirenum Care Client ROI infographic

October 24, 2017

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World's best boss

How To Grow Your Temp Staffing Business

The Challenge

When you work in the temporary staffing industry, you know how challenging it can be keeping your clients and workers engaged and satisfied. Many times a month your clients call demanding a certain amount of people for an event. And more often than not, the event starts tomorrow or even tonight! Of course, promptness is an asset you want your temp staffing business to be known for. So even though it’s a ridiculous request, you jump at the opportunity.

It can seem easy to manage 20, 30 or even 50 workers. Your managers know their teams and you think they can rely on their memory to know their availability, experience, certificates and payment terms. You ultimately rely on the candidates to have their legal documents up to date. You seem to connect with your managers and your staff. Your clients send you compliments. You seem to be ready to expand your business.

temp staffing business boss

You Start Hiring

When you want to grow your temp staffing business, you expect more opportunities to come from existing and new clients. You want to have a bigger workforce to be able to provide a larger amount of people to that client’s big gig. You want to sell and fill more hours. You want to satisfy your clients so that they will recommend you to others, and slowly but surely you want to keep bringing more and more people to your business and become an industry leader. Everything looks clear in your mind because you’ve been doing so well so far. What could go wrong?

Eve-ry-thing Goes Wrong

You’ve put a lot of effort into bringing your business to the next level. You’ve reinvested, hired more managers, you’ve interviewed more candidates and you have, perhaps, moved to bigger and fancier premises. Your good intentions are undeniable and everyone should see it. But one day, one of your clients calls complaining about the lateness of some of your workers, or tells you that they didn’t even show up! That hard knock repeats week after week and eventually some of your clients stop calling you at all. Many of your managers can’t put up with such long hours and busy work and decide to quit. Some of your candidates quit as well, as they don’t feel engaged at all. You don’t understand why is this happening. Why are the same well proven methods and processes you had as a smaller business no longer sufficient?

temp staffing business challenge

Suddenly You Understand

You do some research, receive good mentoring, you talk to people. Finally you figure out that a larger and more complex workforce require a higher amount of technology to keep track of important things. Their availability, skills, permits, legal documentation, payment terms and more, everything should be unified. You understand that your managers are just human and can only retain a certain amount of information in their memories. They can’t have everyones’ data in their minds AND keep your operations smooth. You understand that your managed teams should be interchangeable between your managers if some of them is sick or need to go on holiday. Quick, immediate, without hours of training. You acknowledge that your clients are looking for the best service. If you don’t provide it, they can go to any of your competitors, which are not just a few in such a crowded industry.

Rebounding

As you know, every cloud has a silver lining. One day you decide to not only grow, but grow stronger by leveraging technology to empower your staff. You start using a cloud-based workforce management solution that allows your managers to work from any device or location, allowing them to work from home when convenient. You keep all the important data up-to-date and available to everyone. You have staff requests at your fingertips and directly implemented into the roster. You leverage GPS technology to know when someone can’t make it in time before they even know, so you can solve the problem. Your roster software suggests the best candidates for a specific job so you don’t need to think who’s the best fit. The system knows who are the best depending on the gig.

Everyone in your company benefits from a mobile app that allows your workers to communicate with your managers to request time off. They can view their incoming shifts and payments. They even receive notificatons with enough time to leave their house for work in time, getting directions to the venue. They use the app to swap shifts with relevant team members, and their managers can approve. Workers would only need their phone to clock in and out and get the client signature–no paper required! These and many other modern functionalities engage them with your business.

Finally, That Day Comes

Cautiously, your instinct and your easily accessible reports tell you how your operations are starting to run so much more smoothly. You start to see how your managers are happier, and they actually like to work for you. They have more free time during the day, so they have started to focus on higher value tasks they were unable to tackle before. One day your temp staffing business receives a call from a big client. They want 50 extra people for tonight’s event. And after what happens next, you don’t suffer anymore: one of your managers inputs the request in the system, all the relevant candidates receive an immediate invitation via app to work tonight, and the 50 fastest fingers click and get the job. Your stare wide-eyed at how your client is still on the line when you can give confirmation. And that night you go to bed knowing that everything will be just fine.

temp staffing business software

As you can see, growing your temp staffing business can be easier when you decide to leverage technology to engage your staff and make your operations smooth. There are a number of KPIs and processes a modern agency should be tracking before making a decision. Check out our Staffing Software ROI calculator today and don’t hesitate to reach out to learn more.

October 3, 2017

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Being a Superhero Just Got Easier

Today, we at Sirenum are launching a new marketing campaign: Become a Staffing Superhero. That’s not usually fodder for a blog post and press release, but we are so excited about what we’re doing and how it will impact our clients and partners that we couldn’t help ourselves. We also had a lot of fun with it and think you will too!

We have designed a team of superheroes who represent each of the five key processes and values that we believe will define the next generation of temp agencies. Here’s a little bit of background on the five characters and why they matter. To learn more, go to staffingsuperhero.com

Wonder Worker

Wonder Worker staffing supeheroMeet Wonder Worker. We believe staff engagement and compliance are crucial to 21st century staffing. Wonder Workers are safer, more engaged, and less likely to leave.

Financial FlashFinancial Flash staffing supehero

Meet Financial Flash. Payroll is the source of more headaches at our clients than any other process. A Financial Flash gets to payroll in a quarter of the time with drastically fewer mistakes. A Financial Flash also doesn’t sacrifice on compliance, virtually eliminating costly and timely regulatory violations.

Super Scheduler

Super Scheduler staffing supeheroMeet Super Scheduler. At the end of the day, your clients measure you on whether you got the the right person to the right place at the right time. Super Schedulers build and manage schedules faster than a speeding bullet–at least 50% faster, reducing time-to-fill by up to 80%.

 

App GirlApp Girl staffing supehero

Meet App Girl. Mobility matters more to millennials than just about anything. App Girl knows it. Her superior training and knowledge is one reason why. MySirenum is another.

Orange Lantern

Orange Lantern staffing supeheroMeet Orange Lantern. Customer satisfaction is a moving target, so your workers need to be where they’re supposed to be. Whether it’s geofencing or support for lone worker and patrol, Orange Lanterns have the tools to protect your staff while delighting your clients.

October 3, 2017

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Sirenum Defines Five Key Values for Today’s Temp Agencies

London-based workforce management vendor announces new campaign to educate market on the benefits of improved worker engagement, streamlined scheduling, increased mobility, faster payroll processing, and expanded staff monitoring.

Birmingham, UK–Sirenum, the leading UK provider of cloud-based workforce management to the temp agency market, announced its latest educational campaign, “How to Become a Staffing Superhero.” The campaign, which launched today to coincide with the launch of the Recruitment Agency Expo in Birmingham, will highlight how innovative staffing agencies in the temp market will need to behave in the era of the gig economy.

The Staffing Superhero campaign focuses on a team of superheroes and their strengths to communicate the importance of five key areas: improved worker engagement, streamlined scheduling, increased mobility, faster payroll processing, and expanded staff monitoring.

“We talk to agencies every day. No matter the industry or size of agency, our conversations always seem to come back to these five areas,” said Benjamin Rubin, CEO and Founder of Sirenum. “So we set out to determine what we could learn from these businesses and how technology can help, and we’ve synthesised that into something they could all benefit from.”

Staffing agencies looking to learn more can visit staffingsuperhero.com and keep their eyes open for a series of white papers, webinars, and other materials to help them get the most out of their efforts to become staffing superheroes.

Contact: Joshua Pines

March 17, 2017

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Why Your Staff Needs a Mobile App…and You Do Too

In today’s economy, there is a huge (and growihourly worker mobile appng!) number of hourly workers that need to be better managed and also need to be more engaged. This is what we call the hourly revolution. In the US and UK alone, there are more than 100m hourly workers. And they are the fastest growing segment of the labour market in the western world. They are the dynamic workforce. Our large agency clients know this situation well. They see the opportunity of helping clients manage these hourly workers. They also see the potential threat of the gig economy and know they have to streamline their operations. They need new means of communication and engagement tools. They have to adapt to better engage candidates and workers. This means that these employers now require advanced staff management solutions.

It’s all quite obvious, if you think about how we operate in the information era. We open an app and we get an Über ride in minutes. We talk to our family and friends via any of the messaging apps there are in the market. We hire a place in seconds to stay abroad over the weekend. We can even buy groceries, clothing or gadgets and get them delivered, sometimes in the same day. We have become a quick, impatient society. We want things now, we want to be in charge of what’s going on. That’s why innovative companies are starting to leverage the latest generation of workforce management platforms with mobile apps to better engage with their staff.

It makes sense for workers. They can work how, when and wherever they want. They can request days off or even swap shifts with others. They can have their upcoming schedule and pay slip at their fingertips, getting reminders of when to leave home and maps to the work site. This type of technology increases worker satisfactions, without burdening in-house management. 

And these modern staff management mobile apps are unified with fully automated staff management platforms like Sirenum. This allows management to have full control of key staff management processes, including health and safety compliance and monitoring systems that ensure that staff arrive on time–and management can quickly find replacements if not–to improve client satisfaction. This is the latest generation of workforce management software. It is already helping leading employers save up to 4% of their cost of labour, due to time savings, increased productivity, and decreased employee turnover.

June 23, 2016

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Managing Contractors Alongside Employees

In 2014, 53 million Americans were independent workers according to a study by Freelancers Union. This number compromises the 34 percent of the US workforce, and as pointed out by Martin Conrad at enterpreneur.com, the “Gig Economy” enhances these numbers in 2016. Moreover, concepts like “on demand labor” and “flex economy” increase the importance of this situation.

With this trend of using independent freelancers comes the difficulty of managing their onboarding, compliance, and time capture, not to mention the added obstacle of having to handle payroll with different inputs than a traditional in-house employee.

staff member

For years companies have relied on spreadsheets to manage their freelance roster, and email to communicate with them. With the increase of these contracts, that is no longer tenable. Managers need to spend more time ensuring the product or service quality provided is matching the client expectations, and less time struggling with the technology that was supposed to help.

With more than a third of the US workforce being freelancers, it is crucial that enterprises find a way to harmonize the way they manage their workforce, both external or internal. Their management system should be built in such a way that candidates are automatically identified by their competencies, experience, qualifications and even proximity to their workplaces, both for employees and contractors. And what is more important, this information has to be available in the system of record when building a roster or reviewing HR reports; and of course all these need to be appropriately integrated with payroll or invoices, to avoid mistakes and save time.

Modern companies better leverage their resources when their managing software adapts to all sorts of personnel needs, either employees or contractors. Software should ease the job, and very often, the traditional methods–spreadsheets + emailing + printed rosters + endless phone calls + late hours at the office–give managers headaches, instead of help.

So isn’t it time you think more about the tools and processes used to manage your workforce?

December 15, 2015

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An Open Letter to Ops Teams at Recruiting Agencies

Hey ops teams at recruiting agencies, speak up!

Ops team complaining with megaphone

Too often, we visit recruiting agencies looking to transform their businesses without input from their operations professionals. It’s kind of mind boggling. And we know that you are frustrated. In just the last two weeks, three (!) times, we have had meetings with IT executives at large agencies who came to the table without a clue of what their ops teams were really burdened by. We have tried to convince these CTOs, CIOs, and others that a better ATS is only fixing part of the problem. But they are slow to pick it up and too often fail to properly reach out to constituents on the operations side of the house, taking the front-end recruitment and commercial teams for their word that their requirements are the only components to an IT-driven business transformation project.

So here’s our advice to ops teams: raise up and make yourself heard. Your day-to-day struggles with overburdened scheduling spreadsheets, clunky time-and-attendance capture, and inefficient payroll and invoicing processes need to be shared with your senior leadership. The good news is that we’ve found that once we can get you to the table, IT takes your concerns seriously. The bad news is that it takes too long to get you to the table if you don’t speak up for yourself. So grab that megaphone (or IT suggestion email inbox) and tell them what you need!