April 19, 2018

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Six Reasons Why Temps Prefer Agencies with Great Workforce Management Software

Temp turnover can be brutal on an agency’s business–our analysis shows that roughly half the temps in a traditionally run staffing agency work fewer than 80 hours before departing. The best way to decrease turnover, and to increase those hours, is to manage temps how they want to be managed–allowing them to work when and where they want and paying them on time, for example. Temp agencies are looking to new technology for this not just to manage costs, but to grow. Rosters are a big part of the challenge, and while there are vendors out there that promise to manage your worker rosters, leading agencies know off-the-shelf or standalone tools don’t cut it for complex workforces. Let’s see some of the reasons why temps choose to work with their agencies and how workforce management software can help.

1) Knowing what they need to know about their workers

When workers join a temporary staffing agency, they are required to bring loads of documentation. Passport, Social Security or National Insurance numbers, addresses, bank accounts, certificates and permits, the list goes on. This data capture needs to be straightforward and the maintenance of the information should be seamless and transparent. The best workforce management solutions allow agencies to manage this information in a single database, with availability across multiple processes: scheduling, compliance, payroll, human resources, and more.

Agencies and their workers need to be able to rely on the accuracy and availability of this information. For example, relevant teams can get automated reminders when a permit is about to expire, simplifying things for everyone involved. This frees in-house staff to focus on higher value tasks, which allow agencies to grow, while increasing trust and transparency with temps.

Temps bring documentation at inteviews

2) Empowering their temps

Temps like to feel that they have a say in their schedule and are more than just a cog in the system. Workforce management solutions like Sirenum allow agencies to empower workers with mobile calendar management. Requesting time off–or communicating availability–can be accomplished in just a few clicks. Empowered workers are happier and more engaged.

Temps want to manage their schedule

3) Working when and where they want

Dynamic workers want to work when and where they prefer–that’s one of the advantages of working in a temporary staffing agency. Some like working at different locations and for different clients throughout the week, some don’t. Regardless, today’s dynamic worker wants their work schedule to be compatible with their life outside of work. By integrating HR records, payment terms, qualifications and event locations, schedules are fulfilled faster than even before, without even having to pick up the phone. This not only saves agency teams time trying to find the best candidates, but it also gives your workers time to plan and be prepared, increasing client and worker satisfaction.

Temps deciding when they work

4) Easily clocking in and out

Regardless of the industry or location, virtually all temp agencies are challenged with how the check in and out process is going to look like for your workers. Too many clients are still reliant (sometimes even insistent!) on paper for capturing time and attendance, with all the inconveniences that entails: lack of accuracy and more time spent on payroll processing.

Clocking in and out with a mobile app drastically increases accuracy without impacting existing workflows. Doing so also opens up the door to new capabilities, such as improved security, GPS verification, or site manager approval. This increases client and worker trust in the process and helps avoid disputes over hours worked.

Temps time and attendance

5) Getting the right amount in their account at the right time

Everybody wants to be paid on time, and getting that right is a big reason why dynamic workers choose to stay with an agency. Faster and more accurate payroll is a reality with systems that integrate scheduling and actual hours worked with payment terms. Getting paid accurately and on time, increases worker satisfaction and engagement with an agency.

Temps payslip in a mobile app

6) Feeling valued by their employers

One of the big ideas that has transformed how people work–think of Uber!–is the use of rating systems for both clients and workers. Having a preference for working somewhere is typical, and this can already be properly measured with a workforce management platform like Sirenum. Workers can rate their clients, and vice-versa. This information can enable agencies to increase satisfaction for both workers and clients.

Temps evaluate their clients

Using the right workforce management solution can transform the way an agency operates, incorporating all the relevant information needed to run the business seamlessly–HR, payment terms, contracts, scheduling, monitoring, compliance, payroll, and more–while leveraging mobile and the cloud to keep things in tip-top shape. In short, the business runs smoothly, and temps are more likely to stick with an agency running smoothly.

To see how Sirenum can help your agency meet these six goals, request a live demo today.

March 23, 2017

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What You Need to Know: British PM Pushes for Improved Regulation of Hourly Workers

Earlier this week it was announced that the British Prime Minister Teresa May is pushing for gig economy workers to receive new kinds of protection from being exploited by their employers. The Guardian article highlighted the challenges faced by today’s hourly workers.

As we’ve discussed on this blog, the gig economy is actually just a sliver of all those workers impacted by the seismic shifts in the labour force. What we’ve called the hourly revolution is impacting far more than just those companies most people associate with the gig economy–think AirBnB, Über, Fiverr, etc. Today’s dynamic workforce encompasses doctors, nurses, engineers, cleaners, and more. 2015 data shows that there were over 80m hourly workers in the US alone, and that the hourly workers represented the fastest growing part of the labour force.

As governments look to address these changes through increased and improved regulation, employers need to revisit their technology, people, and processes responsible for managing these workers. To learn more about how Sirenum helps, please visit our Compliance page.

March 17, 2017

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Why Your Staff Needs a Mobile App…and You Do Too

In today’s economy, there is a huge (and growihourly worker mobile appng!) number of hourly workers that need to be better managed and also need to be more engaged. This is what we call the hourly revolution. In the US and UK alone, there are more than 100m hourly workers. And they are the fastest growing segment of the labour market in the western world. They are the dynamic workforce. Our large agency clients know this situation well. They see the opportunity of helping clients manage these hourly workers. They also see the potential threat of the gig economy and know they have to streamline their operations. They need new means of communication and engagement tools. They have to adapt to better engage candidates and workers. This means that these employers now require advanced staff management solutions.

It’s all quite obvious, if you think about how we operate in the information era. We open an app and we get an Über ride in minutes. We talk to our family and friends via any of the messaging apps there are in the market. We hire a place in seconds to stay abroad over the weekend. We can even buy groceries, clothing or gadgets and get them delivered, sometimes in the same day. We have become a quick, impatient society. We want things now, we want to be in charge of what’s going on. That’s why innovative companies are starting to leverage the latest generation of workforce management platforms with mobile apps to better engage with their staff.

It makes sense for workers. They can work how, when and wherever they want. They can request days off or even swap shifts with others. They can have their upcoming schedule and pay slip at their fingertips, getting reminders of when to leave home and maps to the work site. This type of technology increases worker satisfactions, without burdening in-house management. 

And these modern staff management mobile apps are unified with fully automated staff management platforms like Sirenum. This allows management to have full control of key staff management processes, including health and safety compliance and monitoring systems that ensure that staff arrive on time–and management can quickly find replacements if not–to improve client satisfaction. This is the latest generation of workforce management software. It is already helping leading employers save up to 4% of their cost of labour, due to time savings, increased productivity, and decreased employee turnover.

August 24, 2015

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The Hourly Revolution: What It Means for Employers

The Hourly RevolutionIt seems every day there’s another article or piece of research that talks about things like an agile workforce, mobile workers, co-working, or any of another dozen or so terms that apply to the burgeoning new way of working. The trend is clear: fewer workers will work for one company for their career than at any point since the Industrial Revolution. Further, fewer workers will be serial monogamists than ever before. A big factor is what’s been called a millennial mindset–no desire for a mortgage or ownership of large capital goods, thus lowering the monetary requirements of a career. Since by the end of this year, millennials will be up more of the U.S. workforce than any other generation, and that pattern is similar in many other western countries, you can understand the demographic issues at play. We call the intersection of these demographic shifts and the trends away from single longterm employment, “the hourly revolution.”

The hourly revolution is a change for workers and employers alike. Flexibility, in terms of task, location, and more, is prized above nearly all other attributes of a job. The willingness and even enthusiasm of workers to work in an hourly fashion, rather than just a 9-to-5 workday, is a big part of that shift. In addition, many of those workers may have more than one employer. Keeping track of hours, while ensuring the employee feels a productive and valued part of the team is a big challenge for both staff and organisations. And because workers in the hourly revolution have less of a problem with moving to a new employer, the issue is time sensitive for both parties.

As more workers think of themselves as perpetual free agents, there should be an increase in services and corporate cultures aimed at appealing to them. We have already seen this evolution with the numerous remote working spaces now available and monetised around the flexible millennial workday. But with other factors are at play, it’s not just a white collar story. With the expansion of the cloud, the near ubiquity of smartphones, and the general move towards the consumerisation of IT, even blue collar workers should benefit from these massive employment shifts. But too often, they feel left behind and disengaged.

We recently released a white paper on this and other related topics because we feel strongly that no worker, whether white or blue collar, should be left behind in the wake of the hourly revolution. To learn more, please click here to download Employment Matters: Leveraging Technology to Empower Staff.