November 6, 2018

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Why Briefing Your Dynamic Workers Matters and How To Do It Right

What are Briefings?

If you’re managing dynamic workers, you regularly speak with them throughout the day. Not only must you put the right workers to the right place at the right time, but often you also have to brief them on their work. Chances are, you’re also responsible for their health and safety, even if there’s a site manager.

A big part of pulling the right roster together is keeping track of skills, certifications, and leveraging tools like Sirenum to ensure they are up-to-date and relevant for the work being scheduled.

But sometimes you also need to share information in real-time, and be confident (read: have an audit trail!) that your employees have reviewed that information. For example, you may need your workers to accept terms and conditions or get a health and safety warning. If you’re in this situation, you probably spend way too much time calling, emailing, and meeting with your workers. Can you relate? Why has this been so hard? Keep reading.

  • Pop Quiz

Want to make sure your employees are on-the-ball? Maybe you want to ask them a couple questions about their tasks for the day before they get started. Of course, desk workers usually have access to e-learning modules via their intranet portals, but with dynamic workers, it gets more complicated.

  • Refresher

How about ensuring skills are relevant and ready to be used? Regardless of the type of job your workers are performing, they need to know what their exact requirements are: what their responsibilities are, to whom they report, etc. And you need an audit trail.

  • Stay Safe

As instructed by the UK Health and Safety Executive, “The employment agency and the employment business must take reasonable steps to identify any known risks concerning health and safety and satisfy itself that the end user has taken steps to prevent or control the known risks. This must be done before the work starts and must include obtaining… information from the end user….” So yeah, you’re ultimately responsible for your workers’ health and safety, and have to cooperate with your client to brief them on anything relevant to health and safety before they get started.

  • Onboarding

Dynamic workers are usually asked to do a wide variety of tasks, which may vary from shift to shift. This gives them (and you!) flexibility to get more work. Sometimes you need to train your workers to perform new processes, or onboard them at new sites or clients. This is as simple as reading some documentation and making sure they understand the workflow or what the job entails.

How to Do It

Briefing your workers is an important process. It can help them get up to speed quicker and even ensure their safety and security. From an agency perspective, briefing your staff makes you compliant with regulations and increase your employee engagement. It also increases client satisfaction.

Put together, all of these actions translate into higher revenues, lower compliance issues, and better lower compliance violations, and better employee engagement. However, it takes a great deal of time and effort, if like most employers, you rely on pen and paper. So, if you want to streamline this process with technology, you need to remember three key things:

  • Briefing results need to be available in context with employee data
  • Placing workers in your schedule should reflect briefing compliance, just as it does your other compliance rules
  • All briefings should be fully audited

It goes without saying that being in the cloud and mobile-friendly are key to adoption and data availability.

For more information, please visit our Briefings page.

 

March 12, 2018

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Sirenum Client GWR Named Rail Business of the Year at Rail Business Awards

UK Division of World’s Number One Surface Transportation Group, a Longtime Sirenum Client, Garners Big Award

London, UK–Sirenum client Great Western Railway (GWR), a division of The First Group, won awards for Rail Business of the Year, Rolling Stock Excellence and Safety & Security Excellence at the Rail Business Awards held in London on 22 February 2018.

GWR Rail Business of the Year 2018

Rail Business Awards: GWR was named Rail Business of the Year 2018

The Rail Business Awards are designed to “recognise business, customer service and technical excellence, as well as individual achievements, providing a valuable opportunity to pay tribute to all the hard work that goes on across the UK rail sector, day in, day out.”

Last year, GWR was named a finalist for Technology Innovation, recognising the implementation of Sirenum to manage rosters with integrated fatigue management.

This year GWR was named Rail Business of the Year for having shown an ‘incredible versatility and resilience through a very difficult period’, despite the disruption caused by electrification and upgrading works. GWR has also won the Rolling Stock Excellence and Safety & Security Excellence categories.

“We’re very proud of our partnership with GWR, starting with Ajmal Akram from Old Oak Common believing in us back in 2014, and now continuing all the way up to First Group headquarters,” said Sirenum Founder and CEO Benjamin Rubin, who developed Sirenum after nearly a decade in the transportation staffing industry. “We have learned so much from Ajmal and the rest of the team at GWR and First Group over the past three-plus years, and our whole client base benefits from the advancements in our product that are the fruits of our longtime relationship.”

Core to the solution at GWR, Sirenum Compliance helps organisations looking to ensure a robust health and safety programme while streamlining operations, especially in highly regulated industries like transportation.

Sirenum is proud to service The First Group with Workforce Management across its organisation, including GWR and First Bus.

To learn more about Sirenum’s solutions for the transport industry, visit sirenum.com/transport.

February 24, 2017

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Sirenum Client GWR Named a Finalist at Rail Business Awards

London, UK–Sirenum client Great Western Railway (GWR), a division of The First Group, was named a finalist for Technology Innovation at the Rail Business Awards held in London on 24 February.

The Rail Business Awards is designed to “recognise business, customer service and technical excellence, as well as individual achievements, providing a valuable opportunity to pay tribute to all the hard work that goes on across the UK rail sector, day in, day out.” Last night’s were the 19th annual edition of  the awards and we were proud to be represented for the work we’ve done with GWR.

GWR’s submission highlighted the implementation of Sirenum to manage rosters with integrated fatigue management. GWR uses Sirenum for its staff management platform for its engineering depots, managing thousands of rail engineers across the UK.

Core to the solution at GWR, Sirenum Compliance helps organisations looking to ensure a robust health and safety programme while streamlining operations, especially in highly regulated industries like transportation.

July 10, 2015

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Staff Monitoring Deserves a Makeover

Staff monitoring makeoverLooking at the title, you might be thinking, “how can you possibly defend workforce monitoring?” Of course, monitoring is generally associated with employer abuse. But what about when monitoring actually improves staff productivity or health and safety? Or when monitoring can help organisations pay staff more accurately and efficiently? It’s time to really look at what staff monitoring can do.

In today’s economy, virtually every industry now relies on hourly workers for operational purposes. Furthermore, globalisation has created a work environment where mission critical employees may be located in distant regions with strict regulation around remuneration and overtime. Very often, time and attendance for these employees is only manually captured, which inevitably leads to mistakes, leading to staff not being paid accurately and creating a process where management is required to confirm manually, wasting significant time and energy. Furthermore, staff are often left without the ability to prove they actually got to work on time or stayed later than required. The natural consequence is a disengaged and unhappy workforce earning lower salaries due to what amounts to a simple human error…and unhappy management stuck with the unenviable task of manually confirming shifts and processing payroll.

But with the cloud, you can see monitoring’s better side. Companies wanting to empower their staff and ease management can now opt for cloud-based solutions that can easily prove the exact location of a worker upon arrival and departure, serving as a reliable intermediary that can’t fail, can’t lie, and is auditable. But easily getting accurate start and end times on a shift is just one benefit of monitoring staff with the cloud. Monitoring is also crucial for security companies employing lone workers, providing them with a tool to ensure they stay well while working alone. It can also lend an extra level of accuracy for the purposes of patrol, easily demonstrating to end clients the quality of the work being provided. All while not requiring management to manually process the information for customer service or payroll purposes.

So instead of staff monitoring being an ugly duckling, it looks more like it’s actually ready for its closeup.

To learn more about Sirenum monitoring solutions, please click here.