May 8, 2018

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Sirenum Slays Dragons at SIA Gig Economy Event

Dynamic Workforce Management vendor takes both audience and dragons’ prizes at Staffing Industry Analysts’ Collaboration in the Gig Economy Dragons’ Den competition

London, UK–Sirenum, the leading provider of dynamic workforce management technology to the temporary staffing industry, is proud to announce that it was the audience and dragon favorite at the Dragons’ Den competition during SIA’s Collaboration in the Gig Economy, held in London in late April. The conference, the first such event from SIA in Europe after multiple successful years in the US, brought together hundreds of executives from across the gig economy supply and value chains: workforce solutions enterprise buyers, staffing firms, RPOs, VMSs, MSPs, suppliers to staffing, gig economy, and human cloud companies.

“The SIA has long been an organisation we have admired,” said Sirenum founder and CEO Benjamin Rubin. “That we were able to win the Dragons’ Den in the first SIA conference we’ve ever attended is truly thrilling, but it’s also a great testament to the effort our team has put in to get here.”

The Dragons’ Den competition, the capstone session of the conference, featured industry leaders Viktor Calabro, CEO and Founder, Coople; Kevin Green, CEO, What’s Next Consultancy; Kelly Griffith, Head of AGX UK&I, The Adecco Group; and Bryan Peña, SVP, Contingent Workforce Strategies, CCWP, Staffing Industry Analysts playing the roles of the dragons first made famous on the Japanese TV show entitled, “Money Tigers” and later in the US as “Shark Tank” and in the UK as “Dragons’ Den.”

SIA Collaboration in the Gig Economy Dragons' Den Judges sandwiched around Sirenum executives Joshua Pines and Benjamin Rubin.

SIA Collaboration in the Gig Economy Dragons’ Den Judges sandwiched around Sirenum executives Joshua Pines and Benjamin Rubin.

Sirenum’s presentation given by company co-founder Joshua Pines, director of marketing and corporate development. Competition was fierce from the three finalists: e-staffing agency Jobandtalent, consulting project management tool Deployed, and cryptocurrency provider GigEcoin. After each competitor finished a five minute presentation followed by five minutes of Q&A, votes were solicited from both the audience and dragons based on the innovative nature of the business idea, its market potential, and the quality of presentation, and Sirenum was the top choice for both groups.

“We were thrilled to be mentioned alongside industry leaders,” said Pines. “But it really was a blast to get up in front of hundreds of industry leaders and help them understand how Sirenum is changing the paradigm for dynamic workers,”

About Sirenum: Sirenum powers the dynamic workforce. As the leading global provider of cloud-based workforce management technology to temporary staffing agencies, Sirenum provides transformational technology to innovative employers, streamlining the management of tens of thousands of workers across the UK, Europe, and the USA, including organisations in the government, transport and logistics, care, and security and events verticals. To learn more about Sirenum technology for dynamic workforce management, please visit www.sirenum.com/solutions.
Contact: Joshua Pines, Director of Marketing and Corporate Development, josh.pines+PR@sirenum.com

April 19, 2018

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Six Reasons Why Temps Prefer Agencies with Great Workforce Management Software

Temp turnover can be brutal on an agency’s business–our analysis shows that roughly half the temps in a traditionally run staffing agency work fewer than 80 hours before departing. The best way to decrease turnover, and to increase those hours, is to manage temps how they want to be managed–allowing them to work when and where they want and paying them on time, for example. Temp agencies are looking to new technology for this not just to manage costs, but to grow. Rosters are a big part of the challenge, and while there are vendors out there that promise to manage your worker rosters, leading agencies know off-the-shelf or standalone tools don’t cut it for complex workforces. Let’s see some of the reasons why temps choose to work with their agencies and how workforce management software can help.

1) Knowing what they need to know about their workers

When workers join a temporary staffing agency, they are required to bring loads of documentation. Passport, Social Security or National Insurance numbers, addresses, bank accounts, certificates and permits, the list goes on. This data capture needs to be straightforward and the maintenance of the information should be seamless and transparent. The best workforce management solutions allow agencies to manage this information in a single database, with availability across multiple processes: scheduling, compliance, payroll, human resources, and more.

Agencies and their workers need to be able to rely on the accuracy and availability of this information. For example, relevant teams can get automated reminders when a permit is about to expire, simplifying things for everyone involved. This frees in-house staff to focus on higher value tasks, which allow agencies to grow, while increasing trust and transparency with temps.

Temps bring documentation at inteviews

2) Empowering their temps

Temps like to feel that they have a say in their schedule and are more than just a cog in the system. Workforce management solutions like Sirenum allow agencies to empower workers with mobile calendar management. Requesting time off–or communicating availability–can be accomplished in just a few clicks. Empowered workers are happier and more engaged.

Temps want to manage their schedule

3) Working when and where they want

Dynamic workers want to work when and where they prefer–that’s one of the advantages of working in a temporary staffing agency. Some like working at different locations and for different clients throughout the week, some don’t. Regardless, today’s dynamic worker wants their work schedule to be compatible with their life outside of work. By integrating HR records, payment terms, qualifications and event locations, schedules are fulfilled faster than even before, without even having to pick up the phone. This not only saves agency teams time trying to find the best candidates, but it also gives your workers time to plan and be prepared, increasing client and worker satisfaction.

Temps deciding when they work

4) Easily clocking in and out

Regardless of the industry or location, virtually all temp agencies are challenged with how the check in and out process is going to look like for your workers. Too many clients are still reliant (sometimes even insistent!) on paper for capturing time and attendance, with all the inconveniences that entails: lack of accuracy and more time spent on payroll processing.

Clocking in and out with a mobile app drastically increases accuracy without impacting existing workflows. Doing so also opens up the door to new capabilities, such as improved security, GPS verification, or site manager approval. This increases client and worker trust in the process and helps avoid disputes over hours worked.

Temps time and attendance

5) Getting the right amount in their account at the right time

Everybody wants to be paid on time, and getting that right is a big reason why dynamic workers choose to stay with an agency. Faster and more accurate payroll is a reality with systems that integrate scheduling and actual hours worked with payment terms. Getting paid accurately and on time, increases worker satisfaction and engagement with an agency.

Temps payslip in a mobile app

6) Feeling valued by their employers

One of the big ideas that has transformed how people work–think of Uber!–is the use of rating systems for both clients and workers. Having a preference for working somewhere is typical, and this can already be properly measured with a workforce management platform like Sirenum. Workers can rate their clients, and vice-versa. This information can enable agencies to increase satisfaction for both workers and clients.

Temps evaluate their clients

Using the right workforce management solution can transform the way an agency operates, incorporating all the relevant information needed to run the business seamlessly–HR, payment terms, contracts, scheduling, monitoring, compliance, payroll, and more–while leveraging mobile and the cloud to keep things in tip-top shape. In short, the business runs smoothly, and temps are more likely to stick with an agency running smoothly.

To see how Sirenum can help your agency meet these six goals, request a live demo today.

March 21, 2018

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SIA

Getting to the Head of the (Enterprise) Class with SIA

From early on here at Sirenum, being enterprise class has been a high priority for our team. It’s core to our mission of powering the global dynamic workforce. So we have not only built our product in a way that leading employers like Impellam, Randstad, and the First Group trust for their mission-critical processes and sensitive employee information, but we have also tried to align ourselves with similarly minded industry leaders every step of the way.

SIAThis focus on building an enterprise-class product and organisation really started with building our platform on Salesforce. It has since continued with our partnerships with leading software providers like Jobscience, Bullhorn, and Sage. Today, we are excited to share that this strategy has taken the form of joining Staffing Industry Analysts (SIA) as a corporate member. SIA is the leading global advisor on staffing and workforce solutions, and we are thrilled to collaborate with such an important player in our industry.

SIA is a great source of market analysis on the staffing industry, and our team is very eager to learn more. After no doubt consuming a ton of great research from their team over the next few weeks, the next thing we’ll officially do as SIA members will be to sponsor their upcoming event entitled, Collaboration in the Gig Economy. We’re very excited to be a part of this event. It should be a great opportunity to hear the challenges being faced by both agencies and corporate clients in recruiting and managing a dynamic workforce. We hope to see you there!

Reserve now your space for an in-person demo here!

November 15, 2017

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5 Things You Should Know About Your Dynamic Workers

1. Dynamic workers need to be treated equally

It’s not just that they want it–by law they require it. In the UK, an agency worker is entitled, among others, to receive at least the National Minimum Wage and the statutory minimum length of rest breaks and holidays. Dynamic workers must also be allowed to use the company canteens, transportation pick-up services and other services that permanent workers may use.

workers canteen

2. They are brand ambassadors

Treating your temporary workers with respect is something we shouldn’t be reminding you to do, but going beyond their expectations can be beneficial for your business strategy. If they like working with you, it’s more likely they will talk about your products or services and will recommend them to their friends and their acquaintances.

Dynamic workers with friend

3. Their feedback is precious

Whether you are a staffing agency that send workers to work to your client’s facilities or you manage dynamic workers in-house, you should really value your staff’s feedback. If you are a staffing agency, they can tell you about certain job-related requirements that your client may not communicate but are important to perform the job. This information gives you the opportunity to brief your candidates to excel above competition in the future. If you occasionally hire dynamic workers in-house, you must consider their comments and feedback, since they come with a fresh pair of eyes to quickly detect inefficiencies and improve your operations.

manager hearing feedback from dynamic worker

4. Dynamic workers want to have control

A typical agency worker likes the flexibility they have when it comes to choosing their availability and applying to the jobs or gigs they are interested in. They appreciate being dynamic workers. Empowering them with the ability to have their work-related information accessible at their fingertips will significantly increase their engagement with your business. Leveraging cloud and mobile technology allows your dynamic workers to instantly feel they belong to your team. Some forward-thinking agencies already use modern shift broadcast systems like F3, or allow their candidates to swap shifts in-app with manager approval.

Dynamic worker using phone app

5. They bring new skills to your team

Having new people in your team is always beneficial if you are looking to address a temporary challenge. It’s not only a clever choice to face a seasonal peak demand, but also to quickly incorporate skilled employees for a business transition or arduous temporary projects. Consider the different talents your candidates bring to your team. Leveraging a temporary agency can be a great resource to find permanent hires for your organisation too! Even in the staffing business, you may find a candidate with relevant skills to help your business from the inside.

dynamic workers waitress

These are just some of the things you should know about your dynamic workers. They help you face your operational challenges, so make sure you keep them engaged with your business! Contact Sirenum today if you want to better manage your dynamic workers.

July 26, 2017

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Why do dynamic workers need to be scheduled?

When you work at a software startup, your friends and family often have a hard time understanding what you do. You get a lot of, “something with computers?” But when I joined forces with Benjamin Rubin as a co-founder of Sirenum, I figured one cool thing about working at Sirenum was that recruitment–as an industry–was not so esoteric as to confuse my friends when I described it–my family is another story! After all, anyone who has ever had a job or been a manager has likely been recruited or done some recruiting in their lives. And many would have worked with an outside agency to help with hiring.

hiring

So basically, I would tell my friends about Sirenum…and the blank stares about the need to schedule dynamic workers were impossible to ignore. Most seemed to just assume that people showed up when and where they were expected to show up and that was that. But if you’ve ever worked for or at a temp agency, or at a construction site, a hospital, or any of millions of other work sites where people don’t sit behind a desk, you know that it’s actually a lot harder than you think to get all the right people there on time. The stares get even blanker when I explain that most of these kinds of businesses don’t leverage modern technology to help with this challenge.

blank stare

In fact, we at Sirenum even get blank stares from people who currently work at recruitment agencies. Of all places! But in a way it’s understandable because there’s a pretty clear delineation between the temp and perm parts of recruitment agencies, and most employees on the perm side, as well as anyone in sales on either side, are rarely concerned with the operations of their temp business. The silos in the industry are heavy duty.

schedule industry silos

 

And so, whether those salespeople admit it or not, there are millions of temp workers, in every corner of the globe, who need to be scheduled. In the US alone there are over 11,000 temporary staffing agencies, according to the American Staffing Association. And right now, the vast majority are using whiteboards, spreadsheets, and notepads to figure out who goes where and when. It doesn’t take much thinking to realise that these are not the most efficient tools.

messy schedule management

It’s interesting to see how people outside the industry don’t even realise that scheduling is necessary at first. But then they quickly come around to see that software should be there. However, agencies have their own built-in biases. So when we say scheduling to agencies–and corporations that manage dynamic workers–we are talking about leveraging advanced technology to schedule (and manage the schedules of) their workforce. It’s crucial to the success of any business reliant upon dynamic workers. And it’s why our mission hasn’t changed since Benjamin first leveraged modern workforce management technology in his own agency before founding Sirenum–to streamline the management of dynamic workers, putting the right person in the right place at the right time, even in the most complex situations.

March 23, 2017

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What You Need to Know: British PM Pushes for Improved Regulation of Hourly Workers

Earlier this week it was announced that the British Prime Minister Teresa May is pushing for gig economy workers to receive new kinds of protection from being exploited by their employers. The Guardian article highlighted the challenges faced by today’s hourly workers.

As we’ve discussed on this blog, the gig economy is actually just a sliver of all those workers impacted by the seismic shifts in the labour force. What we’ve called the hourly revolution is impacting far more than just those companies most people associate with the gig economy–think AirBnB, Über, Fiverr, etc. Today’s dynamic workforce encompasses doctors, nurses, engineers, cleaners, and more. 2015 data shows that there were over 80m hourly workers in the US alone, and that the hourly workers represented the fastest growing part of the labour force.

As governments look to address these changes through increased and improved regulation, employers need to revisit their technology, people, and processes responsible for managing these workers. To learn more about how Sirenum helps, please visit our Compliance page.

March 17, 2017

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Why Your Staff Needs a Mobile App…and You Do Too

In today’s economy, there is a huge (and growihourly worker mobile appng!) number of hourly workers that need to be better managed and also need to be more engaged. This is what we call the hourly revolution. In the US and UK alone, there are more than 100m hourly workers. And they are the fastest growing segment of the labour market in the western world. They are the dynamic workforce. Our large agency clients know this situation well. They see the opportunity of helping clients manage these hourly workers. They also see the potential threat of the gig economy and know they have to streamline their operations. They need new means of communication and engagement tools. They have to adapt to better engage candidates and workers. This means that these employers now require advanced staff management solutions.

It’s all quite obvious, if you think about how we operate in the information era. We open an app and we get an Über ride in minutes. We talk to our family and friends via any of the messaging apps there are in the market. We hire a place in seconds to stay abroad over the weekend. We can even buy groceries, clothing or gadgets and get them delivered, sometimes in the same day. We have become a quick, impatient society. We want things now, we want to be in charge of what’s going on. That’s why innovative companies are starting to leverage the latest generation of workforce management platforms with mobile apps to better engage with their staff.

It makes sense for workers. They can work how, when and wherever they want. They can request days off or even swap shifts with others. They can have their upcoming schedule and pay slip at their fingertips, getting reminders of when to leave home and maps to the work site. This type of technology increases worker satisfactions, without burdening in-house management. 

And these modern staff management mobile apps are unified with fully automated staff management platforms like Sirenum. This allows management to have full control of key staff management processes, including health and safety compliance and monitoring systems that ensure that staff arrive on time–and management can quickly find replacements if not–to improve client satisfaction. This is the latest generation of workforce management software. It is already helping leading employers save up to 4% of their cost of labour, due to time savings, increased productivity, and decreased employee turnover.

February 17, 2017

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Five Reasons Why Using a Spreadsheet for Employee Scheduling Doesn’t Cut it Anymore

1. Your Information Isn’t Easily Accessible

When you have a staffing business you know how important it is to have up-to-date information on your workers’ skills, where they’re needed for work and when. A spreadsheet is the spreadsheets-dontworkway many companies decide to start, thinking that information will be accessible to everybody at all times. But it’s not. Even with the right setup, spreadsheets are not easily shared or viewable online. Google’s G Suite Spreadsheets have helped close the gap because of their version control and ease of access, but the information is still in isolation–it lives only within G Suite. That means you still have to manually input every piece of information about your workers, setting up their working times and of course transferring this information to payroll and invoicing. Compliance and monitoring of hours are not even possible within spreadsheets. Prior to using Sirenum, one of our clients maintained a set of seven distinct spreadsheets just to keep track of overtime and fatigue. And still was in regular violation of industry guidelines and at risk of significant fines on a monthly basis.

2. You Can’t Scale Your Business

If you manage your own business, growing it is probably the single biggest thing that keeps you up at night. As you grow, you need to hire–and manage!– workers in order to meet a growing demand. Thinking about managing even a couple hundred workers gives some agencies a terrible headache, even when it’s clearly the right thing to do for efficiency and profitability. Creating and maintaining a worker skills and permits database is of course crucial to know who is suitable for each job. But of course using this information is not easy, specially for handling dozens or even hundreds of workers. Going back and forth between databases and spreadsheets is tedious and extremely time consuming. And there’s only a certain amount of information that your managers can retain in their memory in order to set up their people’s schedules. When you’re talking about big numbers, this system just can’t work–it needs automation.

3. You Don’t Actually Know What’s Happening

Success in staffing is not easy. Servicing–and keeping!– big clients can be challenging. Being able to provide accurate information to your clients is a must if you want them to choose you over your competitors. How many hours exactly have your employees actually worked? How many arrived late? Were you able to provide a last minute replacement somebody was arriving late? These are the type of valuable reports that you can sell to your prospects when you have an automated system. Transparency is a game changer. Many of our staffing clients even include service level commitments in their RFP responses.

4. Your Employees Aren’t Engaged

What’s your employee retention like? We often see agencies that are drowning because they can’t retain staff–both temps and in-house operations. Temps often can’t even choose their availability without risking their job! Managers usually find their job really tiring as they need to work really long hours doing repetitive manual work that bores them. If this sounds like your agency, you need a better tool for communications and cooperation. Modern workforce management tools allow candidates to communicate their availability through a mobile app. Managers can learn about it straight from their scheduling view. With an automated system, many organisations have saved up to a third on routine recurring tasks, allowing managers to focus in managing, staying engaged and performing better. On the temp side, both shift coverage and health and safety improve significantly with an engaged workforce.

5. You And Your Team Are Immobile

Most software used by agencies today is still based on an old paradigm. Whether it’s Y2K-era technology built on top of an ERP or even first generation SaaS workforce management software, these tools do not properly take advantage of leveraging data in the cloud or via a mobile device. Cloud-based workforce management solutions allow you to work from when, where, and how you want to. This means that as a manager you can easily see what is going on with your people, even if you decide to work from home, or the beach. This also means that temps can see their shifts, timesheets, and even pay stubs on their mobile device, lessening the burden of communications on your operations teams while making life easier for your temps.