June 12, 2018

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Four Crucial Ways to Manage Complex Workforces in Hospitality Staffing

There was a time when managing a dynamic workforce in the hospitality staffing industry was done with rudimentary tools like spreadsheets, whiteboards or even pen and paper. Staffing agencies focused on that industry have since realised that in order to grow their businesses they needed to invest in real technology to streamline the management of their workforce. As Yuval Noah Harari argues in the bestseller Homo Sapiens, “Most people can neither intimately know, nor gossip effectively about, more than 150 human beings.” So once an agency (or a department within an agency) crosses that threshold, especially in a complex environment like hospitality, effective technology is a must.

At the end of the day, for an agency to grow, their processes need to become more efficient, and consultants need to manage a larger number of dynamic workers without working 15 hours a day. And while some agencies think that an out-of-the-box scheduling tool can do a good enough job, their usefulness is limited to simpler work environments. Yes, with these tools you can manage more than the magical 150 figure, but you won’t be able to tackle the environment typical in the hospitality industry–a wide variety of workers, with complicated payment terms, variable shift patterns, and multiple skills, all across multiple sites.

Because when your agency is growing, you want to manage that growth, aligning business expansion with worker engagement and client satisfaction.

If you can relate to what we’re saying, these are some tools and technology that your hospitality agency will need to use to manage these complex workforces. While some can seem too futuristic or even impossible, these methods are all already operating and deploying tens of thousands of dynamic workers in the world as we speak.

Automatically Find the Best Candidates

When you receive a requirement from a client, it can be overwhelming to select suitable workers from your pool of 10,000 or even 100,000. But today’s modern dynamic workforce management platforms automate the process of finding the best candidates, so consultants don’t need to rely on memory or spend hours looking through realms of data.

How is this accomplished? By automating the fetching of workers data such as qualifications, proximity, preferences, payment terms and custom requirements, connected to the back-end of the scheduling tool. With just a click, you can view the most relevant candidates, sorted by percentage of match, and when you’ve decided on the right worker, send an invite to the shift with a single click.

Hospitality Staffing HR records into scheduling

Broadcast Shifts

But what if I told you that it could also be easy for even bigger sets of requirements? Leading staffing agencies are already using shift broadcasting tools that allow sharing openings will all relevant workers matching the job criteria. Your best suited dynamic workers get a notification on their mobile app with the details of the gig and they can accept the shift in seconds, wherever they are, while you see how client requirements get fulfilled automatically.

F3 by Sitenum for Hospitality Staffing

Track Worker Time and Attendance Digitally

One of the things that can really make your hospitality staffing business hum is the expediency with which you process payroll. Site managers that control time and attendance are no longer needed with modern mobile apps. These apps expedite the process of checking in/out and even confirming attendance in advance for better peace of mind, while providing accuracy and transparency to the invoicing and payroll processes.

Alternatively, modern technology can manage access control for work sites, where the time and attendance of all workers can be tracked without impacting regular processes. All of these translate into fewer human errors by eliminating double data entry, thus driving substantial savings. Tools like these offer greater accuracy to clients and workers while easing invoicing and payroll processes.

Sirenum Clock to manage time and attendance

Leverage Mobile Communications

With mobile phones an essential part of everyone’s life, it’s obviously the right idea to leverage them as the great communication tools they are. Modern workforce management mobile apps simplify communications between consultants and candidates. They provide information to the dynamic workers about their upcoming shifts and offers payslip views at their fingertips. The workers can communicate their availability and request time off with just one click.

This technology integrates with the agency’s systems, enabling easy time and attendance inputs and simplifying HR compliance and payroll accuracy. On the worker’s side, having a greater understanding of their work schedule allows them to better plan their personal schedules. Plus, with reminders, maps and contact tools built in, it’s practically impossible to miss a shift. Leading hospitality staffing agencies manage their dynamic workers with mobile tools that also work without internet connections, using SMS communications if needed, all on a single platform.

Hospitality Staffing Worker checking her phone

 

As a pioneer in dynamic workforce management, Sirenum offers all of these tools and more to our hospitality staffing clients. For more information on how Sirenum solutions can help you in any of these areas, please visit sirenum.com/hospitality.

May 30, 2018

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Staffing women on computer

The Four Biggest Impacts of Training Your Dynamic Workers

While Generation X and Baby Boomer workers have generally preferred the stability that long-term positions offered, newer generations strive for variety and opportunities to learn at work. The reasons why staffing agencies are chosen as main employers by ever more workers are diverse, but we can point out a few that we hear regularly from our clients and prospects: the flexibility to work on your preferred schedule or even on demand, the longer-term opportunities arising from temporary jobs, the ability to work with different teams throughout the year, or the chance to learn new skills that allow developing one’s career path.

According to the American Staffing Association, 60% of US workers think they could be more effective in their job if their employer offered more training, and state that many mistakes at work are due to a lack of training.

It is clear that workers appreciate being trained by their employers, both for self-development and to better perform their jobs within the company. But do you know what is the bottom line for these employers?

Increased Employee Engagement

In a highly fragmented market like temporary staffing, competition is tough among agencies to find both clients and candidates. Offering valuable training programs to workers should be part of every staffing agency’s talent acquisition strategy. Structuring these programs and advertising them as part of your communication plan will eventually pay off in better applicants and also an improved brand image (more about that below). Investing in training will provide your agency with loyalty and staff retention, saving you significantly on onboarding and training down the road. Your current staff will appreciate this initiative that will help build their self-esteem and will be more likely to opt for new positions within the company.

dynamic workers

Upskilling = Upselling

Training temps should be a priority for all staffing agencies willing to provide the best quality service to their clients. We’ve written regularly on our blog about the benefits of a good workforce management solution. But even with a dynamic workforce management solution like Sirenum to manage your dynamic workers, you can still improve the quality of work that they perform at client sites. Upskilling your workers–and properly updating their employee records to reflect new achievements and certificates–will make a difference to the quality you deliver to your clients. Outperforming your competition with upskilled staff will then facilitate the upsell process.

Staffing agency closing a deal

Diversification Across Industries

Training your staff to perform a different role increases their engagement and improves their future prospects both within your business and outside, but it doesn’t end there. Enabling your workers to gain new skills will make your company grow and expand while help you better address present demand. Building new skills across your team will allow your agency to sell to new clients that perhaps you hadn’t even considered before. For instance, if your staffing agency is focused on events, you could start training motivated workers in other fields that require similar characteristics and personality traits, like retail or hospitality.

Woman thinking about her future

Brand Building

Caring for your staff is always good business–it facilitates a comfortable atmosphere, warm and friendly communication within your team, and more effective operations. But it can also be a good opportunity to build your brand around this initiative. Investing in training will reflect well on your business and its employees, and your brand will be better recognised by both candidates and prospects.

Staffing women on computer

April 19, 2018

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Six Reasons Why Temps Prefer Agencies with Great Workforce Management Software

Temp turnover can be brutal on an agency’s business–our analysis shows that roughly half the temps in a traditionally run staffing agency work fewer than 80 hours before departing. The best way to decrease turnover, and to increase those hours, is to manage temps how they want to be managed–allowing them to work when and where they want and paying them on time, for example. Temp agencies are looking to new technology for this not just to manage costs, but to grow. Rosters are a big part of the challenge, and while there are vendors out there that promise to manage your worker rosters, leading agencies know off-the-shelf or standalone tools don’t cut it for complex workforces. Let’s see some of the reasons why temps choose to work with their agencies and how workforce management software can help.

1) Knowing what they need to know about their workers

When workers join a temporary staffing agency, they are required to bring loads of documentation. Passport, Social Security or National Insurance numbers, addresses, bank accounts, certificates and permits, the list goes on. This data capture needs to be straightforward and the maintenance of the information should be seamless and transparent. The best workforce management solutions allow agencies to manage this information in a single database, with availability across multiple processes: scheduling, compliance, payroll, human resources, and more.

Agencies and their workers need to be able to rely on the accuracy and availability of this information. For example, relevant teams can get automated reminders when a permit is about to expire, simplifying things for everyone involved. This frees in-house staff to focus on higher value tasks, which allow agencies to grow, while increasing trust and transparency with temps.

Temps bring documentation at inteviews

2) Empowering their temps

Temps like to feel that they have a say in their schedule and are more than just a cog in the system. Workforce management solutions like Sirenum allow agencies to empower workers with mobile calendar management. Requesting time off–or communicating availability–can be accomplished in just a few clicks. Empowered workers are happier and more engaged.

Temps want to manage their schedule

3) Working when and where they want

Dynamic workers want to work when and where they prefer–that’s one of the advantages of working in a temporary staffing agency. Some like working at different locations and for different clients throughout the week, some don’t. Regardless, today’s dynamic worker wants their work schedule to be compatible with their life outside of work. By integrating HR records, payment terms, qualifications and event locations, schedules are fulfilled faster than even before, without even having to pick up the phone. This not only saves agency teams time trying to find the best candidates, but it also gives your workers time to plan and be prepared, increasing client and worker satisfaction.

Temps deciding when they work

4) Easily clocking in and out

Regardless of the industry or location, virtually all temp agencies are challenged with how the check in and out process is going to look like for your workers. Too many clients are still reliant (sometimes even insistent!) on paper for capturing time and attendance, with all the inconveniences that entails: lack of accuracy and more time spent on payroll processing.

Clocking in and out with a mobile app drastically increases accuracy without impacting existing workflows. Doing so also opens up the door to new capabilities, such as improved security, GPS verification, or site manager approval. This increases client and worker trust in the process and helps avoid disputes over hours worked.

Temps time and attendance

5) Getting the right amount in their account at the right time

Everybody wants to be paid on time, and getting that right is a big reason why dynamic workers choose to stay with an agency. Faster and more accurate payroll is a reality with systems that integrate scheduling and actual hours worked with payment terms. Getting paid accurately and on time, increases worker satisfaction and engagement with an agency.

Temps payslip in a mobile app

6) Feeling valued by their employers

One of the big ideas that has transformed how people work–think of Uber!–is the use of rating systems for both clients and workers. Having a preference for working somewhere is typical, and this can already be properly measured with a workforce management platform like Sirenum. Workers can rate their clients, and vice-versa. This information can enable agencies to increase satisfaction for both workers and clients.

Temps evaluate their clients

Using the right workforce management solution can transform the way an agency operates, incorporating all the relevant information needed to run the business seamlessly–HR, payment terms, contracts, scheduling, monitoring, compliance, payroll, and more–while leveraging mobile and the cloud to keep things in tip-top shape. In short, the business runs smoothly, and temps are more likely to stick with an agency running smoothly.

To see how Sirenum can help your agency meet these six goals, request a live demo today.

March 20, 2018

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Sirenum Gets a Makeover

We here at Sirenum are very proud of the fact that we crank out product improvements with regularity, ensuring the latest and greatest is available for all our clients. It’s a tough job for our development team but here we are, with more than 80 releases of the product having gone live since 2015.

But one thing we had shied away from for much of that time was our user interface. As you may know, Salesforce has been heralding a new user interface called Lightning for many years, and we were waiting for it to be fully (or at least close to fully) baked. As a Salesforce ISV, we task our development and product teams with leveraging the best bits of Salesforce while building out our functionality to provide the best features and user experience for dynamic workforce management. So when Salesforce finally let the reins off Lightning, we were thrilled with the opportunity to modernise our look and feel.

Over the past few months, we’ve been working towards finalising that new look–it won’t be completely finished until Salesforce finishes some parts of the new Lightning experience–and we’re very excited to share the results of that work. You may have actually already noticed this new look by the time you read this, as we’ve updated all our screen shots. We are confident this new UI is easier to use and easier on the eyes. Below are some highlights–each image is a screen shot of a different Sirenum module and you can click the image to read more about that module:


Financial

March 12, 2018

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Sirenum Client GWR Named Rail Business of the Year at Rail Business Awards

UK Division of World’s Number One Surface Transportation Group, a Longtime Sirenum Client, Garners Big Award

London, UK–Sirenum client Great Western Railway (GWR), a division of The First Group, won awards for Rail Business of the Year, Rolling Stock Excellence and Safety & Security Excellence at the Rail Business Awards held in London on 22 February 2018.

GWR Rail Business of the Year 2018

Rail Business Awards: GWR was named Rail Business of the Year 2018

The Rail Business Awards are designed to “recognise business, customer service and technical excellence, as well as individual achievements, providing a valuable opportunity to pay tribute to all the hard work that goes on across the UK rail sector, day in, day out.”

Last year, GWR was named a finalist for Technology Innovation, recognising the implementation of Sirenum to manage rosters with integrated fatigue management.

This year GWR was named Rail Business of the Year for having shown an ‘incredible versatility and resilience through a very difficult period’, despite the disruption caused by electrification and upgrading works. GWR has also won the Rolling Stock Excellence and Safety & Security Excellence categories.

“We’re very proud of our partnership with GWR, starting with Ajmal Akram from Old Oak Common believing in us back in 2014, and now continuing all the way up to First Group headquarters,” said Sirenum Founder and CEO Benjamin Rubin, who developed Sirenum after nearly a decade in the transportation staffing industry. “We have learned so much from Ajmal and the rest of the team at GWR and First Group over the past three-plus years, and our whole client base benefits from the advancements in our product that are the fruits of our longtime relationship.”

Core to the solution at GWR, Sirenum Compliance helps organisations looking to ensure a robust health and safety programme while streamlining operations, especially in highly regulated industries like transportation.

Sirenum is proud to service The First Group with Workforce Management across its organisation, including GWR and First Bus.

To learn more about Sirenum’s solutions for the transport industry, visit sirenum.com/transport.

February 22, 2018

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The Four Worst WFM Mistakes to Avoid We Hear From the Industry

Virtually every employer we meet is in need of business transformation. While changing established processes in an organisation isn’t easy, adopting a modern workforce management (WFM) solution like Sirenum drives an increase in productivity and profitability after just a few months. But what’s really remarkable is how tightly these employers hold onto existing processes that frankly, make little to no sense. So we wanted to share some of the worst ideas we’ve come across. Do any of these sound familiar?

1. Whiteboards


Some of the people that we talk to are currently using whiteboards to manage their dynamic workforce. While that may make sense for teams of 20-30 people, what can we say about it when it’s for teams of 4,000+?! Sure, anyone can see what’s written on it, plus it’s easy to use and easy to understand. But let’s not forget about the major drawback: it gets erased with a simple wipe! Having your roster sorted is not just useful for day to day operations, but it’s also crucial for analysing different parameters. Which ones? The buying behaviour of each of your clients, the historical records of the hours worked by your team, the usual amount of hours spent in a specific shift, and more. This information is crucial, but don’t forget other things that will be missing from your messy whiteboard: risk management, health and safety requirements for a job, your workers’ historical preferences and requests…the list goes on and on.

2. Corkboards

corkboard

Some managers want to innovate and decide to make information clear and available to everyone in the team by printing a table and hanging it on a corkboard. Expecting your dynamic workers to be aware of this information is simply madness, since they don’t work during office hours only, and they may live far away from the offices. That’s why the solution seems clear to some managers: phone calls, all the time, all day. So many office positions in young temporary job agencies are filled with people in charge of making phone calls to communicate shifts to their workers. When oranisations leverage this “strategy,” we generally see frustrated teams, high turnover and low quality operations, resulting in client unhappiness. Leveraging modern communication tools unified with scheduling software can quickly simplify things for management, as well as improving effectiveness and profitability. Having the information available at all times in their phone also empowers and engages your workers.

3. Spreadsheets


Some small temporary recruitment agencies start their journey by using a spreadsheet to assign openings to workers. And since some spreadsheet systems nowadays allow users to work together online on the same spreadsheet in real time, some may think this is a great idea. But there are so many things that can and will go wrong. For example, when using something like Google Sheets, your information is isolated from other systems. So you still need to manually enter all the information again in other programs to perform other important tasks like payroll. Useful tools like geofencing or live time and attendance tools are detached from roster information if you’re simply using spreadsheets. Making sure your workers are compliant or have the right-to-work is also impossible to verify if you’re using this method. And don’t even get us started on what spreadsheets do for GDPR! Last but not least, a spreadsheet doesn’t allow you scale your business, since it is simply not sustainable for large workforces. Once you reach 150 or so workers, they just can’t handle the complexity. Yes, it’s true: spreadsheets are keeping your business from growing!

4. WhatsApp

WhastApp, Facebook, Instagram… you name it. Important communications for your team shouldn’t rely only on social tools that most workers use for fun, or don’t use at all! We’ve been amazed by how many businesses we meet are managing their teams with these tools.  They’re used mainly to know their team’s availability, making it really hard for managers to make sense of what’s really going on with their staff. Even for the smartest person out there, it is not possible to read a bunch of messages and then remember everyone’s availability, doctor’s appointments, holiday requests, and more. Using this uncertain or even wrong information into the roster is a headache! And of course, this leads to uncovered shifts, lower productivity, higher turnover, and less satisfied clients. But leveraging communication tools integrated within the scheduler allows you to accurately keep track of all relevant pieces of information in real time.

Sirenum is an end to end workforce management solution, able to manage all of this and much more on a single platform. If you want to learn more about how Sirenum is already helping some of the biggest employers in the world, request a demo of Sirenum today!

January 25, 2018

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Sirenum is Ready to go Beyond the Tipping Point as it Kicks off 2018

2018 Kickoff Retreat: Beyond The Tipping Point

Team building is one of the most important (and fun!) activities to create a robust team spirit in a startup. Working across multiple locations with team members all across Europe and Israel can make it difficult to make personal connections and develop strong relationships. That’s why Sirenumites like to have fun outside our working hours with our teammates in a variety of activities and events.

Some of the activities that Sirenumites have enjoyed most over the past few years have involved cooperating with other team members outside our working groups and departments. Three years ago Sirenumites successfully completed escape rooms in central London, and similar activities have been enjoyed since.

Laser tag, scavenger hunt, paintball, morning hikes, karaoke parties… Sirenumites know how to have fun. Also, our team has a number of foodies who love the wide variety of cuisines in London. Getting to know each other over these activities and a good meal helps the team become one when pursuing the company goals.

After the fun, the 2018 briefing

As part of our third team annual retreat, Sirenum held an internal briefing day led by each department director and including an address on the market from a senior consultant in the recruitment sector from our partners. The team agreed that the day was inspiring to get the necessary focus towards achieving our company goals in 2018.

Having reached its key targets for 2017, Sirenum is quickly becoming the temporary staffing workforce management solution of choice for the largest agencies in the world. The team grew accordingly and continues to grow as the business matures. In addition, Sirenum has gained a number of partners that help to deliver the best service to customers worldwide.

2018 is a year of big goals for Sirenum, building exciting new functionalities and furthering penetration into the staffing and transportation industries.

January 17, 2018

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Sirenum is Taking Europe’s Recruitment industry into the 21st Century

Europe, get ready for the next phase of the auto-fulfillment and self-service recruitment revolution!

London, UK–Sirenum, the leading global provider of cloud-based workforce management technology to temporary recruitment agencies, is proud to announce the kickoff of one of the most ambitious and innovative digital transformation staffing projects ever implemented.

One of the largest recruitment agencies in the world has chosen Sirenum to lead their business into the 21st century. During the kickoff, the CEO of the leading temp agency told the team, “Sirenum will transform our business.” The project manager for the implementation added that, “in 25 years in the industry, Sirenum is the only true game changer I have seen.” The top-5 global agency will be leveraging Sirenum scheduling and monitoring tools across its temporary workforce of more than 13,000 workers.

The agency selected Sirenum primarily for its proven return on investment, as the Workforce Management (WFM) solution of choice for four of the world’s top twenty recruitment agencies. A recent analysis performed by a leading recruitment agency shows an increase in gross profit of £1,000 per consultant per month, alongside a fill ratio increase and a massive time-to-fill decrease. This data was proven after only three months using Sirenum.

“We are proud to spearhead the digital revolution of the recruitment industry. In the age of disruptive technology, Sirenum was chosen because of its ability to enable agencies to adapt and grow in an ever-competitive environment,” Sirenum CEO and Founder Benjamin Rubin says. “Sirenum is the system of choice of the largest players on earth, providing value across diverse sectors such as education, nursing, construction, and light industrial. Sirenum is attractive to both large players with multiple divisions, and boutique agencies specialising in one sector.

“We are really excited about our progress on the Continent, with this new client as well as with our numerous partners based or operating there,” Co-founder and Director of Marketing and Corporate Development Joshua Pines added. “We are well positioned to help agencies and other employers of dynamic workforces all across Europe, helping them increase revenue, while also dramatically improving operations with clients, workers, and their own employees.

About Sirenum: Sirenum powers the dynamic workforce. As the leading global provider of cloud-based workforce management technology to temporary staffing agencies, Sirenum provides transformational technology to innovative employers, streamlining the management of tens of thousands of workers across the UK, Europe, and the USA, including organisations in the government, transport and logistics, care, and security and events verticals. To learn more about Sirenum solutions, please visit www.sirenum.com.
Contact: Joshua Pines, Director of Marketing and Corporate Development, josh.pines+PR@sirenum.com

December 21, 2017

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Sirenum Transforms Care Operations at Global Agency

The care industry is one of the most complex environments when it comes to managing and supplying staff. Being compliant with government regulations and getting the right professional to the right place with all the right credentials can be a nightmare to many operations teams at staffing agencies.

Effectively managing staff in the care industry can be challenging. But we believe it can be easier when adopting the right technology, plus it can help management and financial departments optimise results. One of our clients, a global temp agency here in the UK, just finished an analysis of their team’s usage of Sirenum after three months with our platform being live in their care division. The results are eye-opening.

At the top of the list is probably the fact that they’ve recorded an increase of gross profit of £1,000 per consultant per month. We had to ask for them to repeat that stat, because even we couldn’t believe our ears. We’re so excited for this client to see these improvements. We’ve put together this infographic to help you understand the benefits they’re realising with Sirenum.

November 21, 2017

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A Month To Be Thankful For: Sirenum Has Had A Global Presence This November

Sirenumites have spanned the globe this month to attend and exhibit at Dreamforce in San Francisco, Web Summit in Lisbon, and CO For It in Rotterdam

What a month! Autumn has been a great conference season for the Sirenum team, but November specifically has been full of great opportunities for us to learn from tech and staffing experts across the globe and to showcase Sirenum at some of the biggest technology events in the world.

Web Summit

Sirenum was selected to exhibit at Web Summit as a member of the exclusive BETA programme, which highlights start- and scale-ups looking to get to the next level. Enjoying the atmosphere of one of the most creative and best organised events in Europe, the Sirenum team established relationships with technology businesses from around the world, both in the Altice Arena and during several networking events in the city. And we all fell in love with Lisbon, which is a fabulous host to this annual gathering of more than 60,000. “Getting to the Web Summit has been on our radar dating back to its days in Dublin,” Joshua Pines, Sirenum co-founder said about the trip, where he was joined by Sirenumites James Ridge and Jennifer Cuetara. “But the truth is that the event was even more impressive and valuable than I expected in my wildest dreams.” Sirenum is honored to be named by Web Summit as a top 100 (#32) startup.

Our staffing superheroes (l to r): Joshua Pines, James Ridge, Jennifer Cuetara

Dreamforce

Every autumn, San Francisco hosts the biggest Salesforce technology conference in the world. Dreamforce ’17 welcomed more than 171,000 Trailblazers from over 90 different countries, including Sirenum CEO and founder Benjamin Rubin, who had a great time representing the team while learning from the inspirational speakers and networking with other Salesforce partners. “Sirenum is very proud of its position as the leading scheduling solution in the Salesforce AppExchange,” Rubin explained, “and we’ve been going to Dreamforce since 2014 because it’s THE event for the Salesforce ecosystem.”

 

Dreamforce 2017

One of the keynotes at the massive Dreamforce ’17

CO For It 17

Co For It 17 is an annual Recruitment, HR, and Technology event hosted by Connexys (now part of Bullhorn) in Rotterdam. It was a fantastic journey of inspiring keynotes, product sessions, customer cases, workshops and more. Sirenum was invited by Connexys, the leading Applicant Tracking System provider on the Salesforce platform based in Continental Europe. Rishi Kanbi, who represented Sirenum said about the event, “[I]t was great to connect with so many key players from the Continent, and the enthusiasm about Connexys and Sirenum working together was evident from everyone.”

Connexys

Fun in Rotterdam at Co For It